Scale AI, Inc.
Engagement Manager - Public Sector
Scale AI, Inc., Washington, District of Columbia, us, 20022
Overview Scale's Public Sector customer base is growing rapidly, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Public Sector Delivery team, you own the account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid customer success and technical program manager. Day to day, you will manage the customer relationship, deliver AI/ML solutions, use data to refine processes, align internal resources, and triage customer issues. All of this serves an ultimate goal of delivering outsized value in supporting our national security customers' AI/ML objectives.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. You have a bias toward finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of managing active customers, in addition to driving renewals and supporting sales teams in managing upsells. You are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions. Responsibilities
Manage customer relationships from the executive to the end user Oversee onboarding and successful implementation of your accounts Lead a cross-functional project team to exceed the customer's AI/ML objectives Manage the long-term health of the customer base by identifying and preempting areas of risk or concern Strategically identify ways we can make customer success repeatable and solve issues for future customers Partner with clients to understand operational issues and advocate for their fixes with Scale engineers Work directly with customer's engineering teams and end users, answering questions and addressing issues with use of our products and solutions Team and background We have a diverse team with a variety of skill sets, many have: A technical background (education or professional experience with computer science, economics, statistics, engineering) A proven track record in B2B client-facing roles and expanding client relationships Prior experience owning the technical implementation of solutions to the government Must haves
An active Top Secret security clearance (required) Willingness to travel at least 25% of the time A basic understanding of the ML operations process and an aptitude to develop mastery on generative AI workflows / products Great cross-functional experience and collaborative ability Excellent verbal and written communication skills A track record of structured, analytics-driven problem-solving Minimum 5 years of total work experience, with some experience in a customer-facing technical program management role in industry, professional services engagement management, or in government Nice to have
Experience working in defense tech and/or an AI company Proficiency in Python, SQL, or other programming languages A deep understanding of ML operations for generative AI workflows Experience with modeling, simulation, and / or wargaming Compensation and Equal Opportunity Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You\'ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. The base salary range for this full-time position in the location of Washington DC is: $178,000 — $223,000 USD Notes PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us At Scale, our mission is to develop reliable AI systems for the world\'s most important decisions. Our products provide the high-quality data and full-stack technologies that power the world\'s leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders and government agencies, including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to providing reasonable accommodations to applicants with disabilities. If you need assistance, please contact us at accommodations@scale.com. Please see the Know Your Rights poster and Pay Transparency provisions for additional information. We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities and sharing with our affiliates. Any information will be treated in accordance with our privacy policy.
#J-18808-Ljbffr
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. You have a bias toward finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of managing active customers, in addition to driving renewals and supporting sales teams in managing upsells. You are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions. Responsibilities
Manage customer relationships from the executive to the end user Oversee onboarding and successful implementation of your accounts Lead a cross-functional project team to exceed the customer's AI/ML objectives Manage the long-term health of the customer base by identifying and preempting areas of risk or concern Strategically identify ways we can make customer success repeatable and solve issues for future customers Partner with clients to understand operational issues and advocate for their fixes with Scale engineers Work directly with customer's engineering teams and end users, answering questions and addressing issues with use of our products and solutions Team and background We have a diverse team with a variety of skill sets, many have: A technical background (education or professional experience with computer science, economics, statistics, engineering) A proven track record in B2B client-facing roles and expanding client relationships Prior experience owning the technical implementation of solutions to the government Must haves
An active Top Secret security clearance (required) Willingness to travel at least 25% of the time A basic understanding of the ML operations process and an aptitude to develop mastery on generative AI workflows / products Great cross-functional experience and collaborative ability Excellent verbal and written communication skills A track record of structured, analytics-driven problem-solving Minimum 5 years of total work experience, with some experience in a customer-facing technical program management role in industry, professional services engagement management, or in government Nice to have
Experience working in defense tech and/or an AI company Proficiency in Python, SQL, or other programming languages A deep understanding of ML operations for generative AI workflows Experience with modeling, simulation, and / or wargaming Compensation and Equal Opportunity Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You\'ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. The base salary range for this full-time position in the location of Washington DC is: $178,000 — $223,000 USD Notes PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us At Scale, our mission is to develop reliable AI systems for the world\'s most important decisions. Our products provide the high-quality data and full-stack technologies that power the world\'s leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders and government agencies, including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to providing reasonable accommodations to applicants with disabilities. If you need assistance, please contact us at accommodations@scale.com. Please see the Know Your Rights poster and Pay Transparency provisions for additional information. We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities and sharing with our affiliates. Any information will be treated in accordance with our privacy policy.
#J-18808-Ljbffr