Operational Support Specialist

Title: Operational Support Specialist Pay Rate: $18-$20/hr Location: Vernon Hills, IL (Fully On-Site) Job Description The role is a vital member of the IT operations team, responsible for managing the end-to-end lifecycle of hardware assets within the organization. This role focuses on receiving, shipping, and tracking hardware assets, conducting regular inventory checks, and maintaining accurate records using tools such as Microsoft Excel. The ideal candidate is detail-oriented, organized, and demonstrates a willingness to learn new technologies, including asset management platforms like ServiceNow. Key Responsibilities • Receiving Hardware Assets: Accept incoming hardware shipments, verify delivery contents against purchase orders, and inspect items for damage or discrepancies. • Shipping Hardware Assets: Prepare and package hardware assets for outbound shipment, coordinate with shipping vendors, and track deliveries to ensure timely and accurate dispatch. • Inventory Management: Conduct regular physical inventory checks of hardware assets, reconcile counts with digital records, and identify anomalies or losses. • Data Maintenance: Maintain and update inventory databases and asset logs using Microsoft Excel, ensuring data accuracy and completeness. • Reporting: Generate inventory and shipping reports as needed, highlighting key metrics and trends for management review. • Process Improvement: Participate in process reviews to streamline asset receiving, shipping, and inventory practices. • Learning & Development: Display an active interest in learning and adopting new asset management platforms such as ServiceNow. • Collaboration: Coordinate with procurement, IT support, and facilities teams to ensure the smooth flow of hardware assets throughout their lifecycle. • Compliance: Adhere to company policies and procedures related to asset management, data confidentiality, and workplace safety. Required Skills & Qualifications • Proficiency in Microsoft Excel, including data entry, sorting, filtering, and generating basic reports. • Strong organizational skills and attention to detail. • Good verbal and written communication skills. • Ability to lift and move hardware equipment as needed (in accordance with safety standards). • Willingness to learn and adapt to new asset management tools, especially ServiceNow. • Previous experience in logistics, inventory management, or related roles is an asset but not required. Growth Opportunities This role provides a foundation for growth into broader IT asset management, logistics coordination, or systems administration positions. Training on platforms like ServiceNow and process improvement initiatives will further expand your technical repertoire and career trajectory. Compensation: $18/hr to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.