Hy-Vee, Inc. is hiring: Customer Service in Albert Lea

Overview

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

Location: Austin Township, MN (Hy-Vee)

Position type: Part-time

Starting wage: $11.50 to $14.40 per hour, depending on experience

Seniority level: Entry level

Job function: Other

Industries: Retail

Are you ready to smile, apply today.

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, and collecting dry cleaning orders for customers. Maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Primary Duties And Responsibilities

• Provide prompt, efficient and friendly customer service by showing care and patience in all customer interactions.
• Smile and greet customers in a friendly manner, in or outside the designated department.
• Learn customers’ names and address them by name when possible.
• Assist customers by: escorting to products, securing products out of reach, loading/unloading heavy items, noting and relaying customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to callers.
• Work with coworkers as a team to ensure customer satisfaction and a pleasant work environment.
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
• Process Western Union orders and sell money orders.
• Cash payroll, personal, ADC, and social security checks; sell hunting and fishing licenses.
• Manage cash drawers (break down and put money in utility drawers; sign on/off postal department; break down and turn off postal register; process paid outs).
• Handle faxes for customers and count daily coupons.
• Process refunds for customers and department-approved refunds.
• Answer the store telephone using appropriate techniques and use the intercom system for paging as needed.
• Remove trash timely; maintain personal hygiene and dress per guidelines; adhere to company policies and store guidelines.
• Report to work as scheduled and on time.

Secondary Duties And Responsibilities

• Sign on/off lottery machines; assist customers with dry cleaning where applicable.
• Assist customers at registers; sell and redeem lottery tickets; process bottle refunds.
• Assist in other areas of the store as needed; perform other job-related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to solve practical problems with a variety of variables and limited standardization; interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; guide people and provide basic direction.

Education And Experience

High school or equivalent; experience of six months up to one year in similar or related work.

Physical Requirements

• Ability to perform medium work; exert up to 50 pounds of force occasionally and up to 20 pounds frequently.
• Visual requirements include distance and near vision; depth perception; color vision; field of vision.
• Physical activities include stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

Fast-paced environment with potential dirt and noise and significant pressure.

Equipment Used

Fax, telephone, postal area equipment, lottery and money order machines, Western Union equipment, computer, cash register, intercom.

Contacts

Daily contact with customers; weekly contact with suppliers/vendors; monthly contact with federal/state governmental or regulatory agencies.

Note: Benefits information available at Benefits | Hy-Vee.

Are you ready to smile, apply today.