Administrative Assistant Job at Norm Reeves Subaru Rockwall in Irvine

Norm Reeves Honda Irvine
16 Auto Center Drive
Irvine, CA 92618, USA

Description

Location: Irvine, CA (On-site) | Full-Time | Hourly Rate: $17-$24 an hour | Schedule: Monday to Friday from 8am-5pm

A body shop receptionist's duties includegreeting and assisting customers, answering phones, scheduling appointments, managing paperwork and records, and acting as a liaison between customers and technicians to provide updates on vehicle repairs.They also handle payments, maintain a clean and organized reception area, and perform other general administrative tasks to ensure smooth shop operations.

Customer Service & Communication

Greeting and Assisting:

• Welcome customers, determine the nature of their visit, and direct them to the appropriate person or department.
• Handle incoming calls, screen them, and route them to the correct individual or take messages.

Information & Updates:

Serve as a communication link between customers, estimators, and technicians to keep everyone informed about repair status, timelines, and insurance claims.

Administrative Tasks & Record Keeping

• Scheduling:Book appointments for vehicle drop-offs and repairs.
• Paperwork:Assist customers with necessary documents, process repair orders, invoices, and insurance forms.
• Data Entry & Filing:Accurately record customer information, manage repair orders, and maintain organized files.
• Processing Payments:Accept payments from customers (cash, check, or charge) and balance the cash drawer.
• Accounts Management:Handle basic accounts payable and accounts receivable.
• Office Organization:Keep the reception area clean, tidy, and welcoming for visitors.

Key Skills

• Excellent Customer Service:Providing a positive and helpful experience for customers.
• Strong Communication:Clearly and professionally communicating with customers and the team.
• Organizational Skills:Managing multiple tasks, records, and appointments effectively.
• Computer Skills:Utilizing various software for scheduling, data entry, and record-keeping.

Requirements:

• Reliable transportation.
• Willingness to undergo training and stay current on automotive service trends.
• Commitment to maintaining a professional and courteous demeanor when interacting with customers.
• Ability to handle high call volumes and stressful situations calmly and professionally.
• Full-time availability. You’ll also need to be at least 18 years old
• Strong communication skills with both Norm Reeves staff and guests
• Be able to work comfortably both with guests in-person and via phone calls
• A professional appearance and work ethic
• Excellent organizational and follow-up skills
• Ability to multi-task in a fast-paced environment

What We Offer:

• Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself – Tuition Reimbursement
• Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching
• Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.