StoreEase Virtual Management ®
Virtual Manager – Customer Experience & Sales
StoreEase Virtual Management ®, New York, New York, United States
Virtual Manager – Customer Experience & Sales
Pay Range:
$50,000 – $60,000 per year (based on experience) +monthly bonus potential
About StoreEase StoreEase is a fast-growing, tech-enabled property management company revolutionizing the self-storage industry. Through our proprietary virtual platform, we manage all the needs of a storage property. Our Virtual Managers are on the front line of customer experience and revenue growth, representing the StoreEase brand while helping customers and driving results.
Role Overview As a Virtual Manager, you’re both a customer advocate and a confident closer, delivering an exceptional first impression, converting inbound leads into paying customers, and maximizing revenue per rental while ensuring a seamless, technology-driven storage experience. This role blends high-touch customer service with performance-driven sales, giving you the opportunity to build relationships and drive results at the same time.
Key Responsibilities Convert & grow revenue: Turn inbound calls, web leads, and virtual counter interactions into new rentals; upsell insurance, autopay, and premium units to increase revenue per rental. Deliver exceptional customer experience: Handle all interactions with professionalism and warmth across phone, web, and virtual counters. Anticipate needs, resolve issues, and guide customers through StoreEase’s technology-rich platform. Assist day-to-day customer experience: Support tenants with day-to-day questions and needs to ensure a smooth and consistent experience throughout their stay. Own the lead lifecycle: Track incoming leads in the software, maintain regular contact by phone/email/text, and follow up on reservations and abandoned leads until closed. Provide operational oversight: Monitor facility cleanliness and organization; support the Facility Quality team and collaborate with marketing on lead quality and promotions. Maintain accurate data: Log all lead and customer activity to ensure clear visibility into the sales pipeline and service history.
Performance Metrics Lead-to-rental conversion rate Insurance and autopay participation Follow-up time on new leads Customer satisfaction scores from new move-ins as well as existing tenants
Qualifications Strong customer-service mindset with excellent verbal communication and rapport-building abilities Experience in customer service, call-center, or inside sales preferred Self-motivated, organized, and able to manage multiple leads at once in a fast-paced environment Basic computer literacy with CRM or call-center software experience preferred
Why Join StoreEase Build at a high-growth company: Be part of a fast-growing, innovative team that’s redefining how self-storage is operated Advance your career: Enjoy clear pathways for growth and leadership opportunities as our nationwide footprint expands Thrive in a supportive culture: Work in a collaborative, tech-forward environment with a strong team culture and ongoing training Earn competitively: Competitive salary, comprehensive benefits package, and monthly bonus potential of $9,000–$12,000 annually Enjoy flexibility: Unlimited PTO
Pay Range:
$50,000 – $60,000 per year (based on experience) +monthly bonus potential
About StoreEase StoreEase is a fast-growing, tech-enabled property management company revolutionizing the self-storage industry. Through our proprietary virtual platform, we manage all the needs of a storage property. Our Virtual Managers are on the front line of customer experience and revenue growth, representing the StoreEase brand while helping customers and driving results.
Role Overview As a Virtual Manager, you’re both a customer advocate and a confident closer, delivering an exceptional first impression, converting inbound leads into paying customers, and maximizing revenue per rental while ensuring a seamless, technology-driven storage experience. This role blends high-touch customer service with performance-driven sales, giving you the opportunity to build relationships and drive results at the same time.
Key Responsibilities Convert & grow revenue: Turn inbound calls, web leads, and virtual counter interactions into new rentals; upsell insurance, autopay, and premium units to increase revenue per rental. Deliver exceptional customer experience: Handle all interactions with professionalism and warmth across phone, web, and virtual counters. Anticipate needs, resolve issues, and guide customers through StoreEase’s technology-rich platform. Assist day-to-day customer experience: Support tenants with day-to-day questions and needs to ensure a smooth and consistent experience throughout their stay. Own the lead lifecycle: Track incoming leads in the software, maintain regular contact by phone/email/text, and follow up on reservations and abandoned leads until closed. Provide operational oversight: Monitor facility cleanliness and organization; support the Facility Quality team and collaborate with marketing on lead quality and promotions. Maintain accurate data: Log all lead and customer activity to ensure clear visibility into the sales pipeline and service history.
Performance Metrics Lead-to-rental conversion rate Insurance and autopay participation Follow-up time on new leads Customer satisfaction scores from new move-ins as well as existing tenants
Qualifications Strong customer-service mindset with excellent verbal communication and rapport-building abilities Experience in customer service, call-center, or inside sales preferred Self-motivated, organized, and able to manage multiple leads at once in a fast-paced environment Basic computer literacy with CRM or call-center software experience preferred
Why Join StoreEase Build at a high-growth company: Be part of a fast-growing, innovative team that’s redefining how self-storage is operated Advance your career: Enjoy clear pathways for growth and leadership opportunities as our nationwide footprint expands Thrive in a supportive culture: Work in a collaborative, tech-forward environment with a strong team culture and ongoing training Earn competitively: Competitive salary, comprehensive benefits package, and monthly bonus potential of $9,000–$12,000 annually Enjoy flexibility: Unlimited PTO