Confidential
Responsibilities:
Shipment Planning & Coordination
Provide accurate and timely freight quotes with a focus on securing the best possible pricing and service level.
Plan, schedule, and monitor inbound and outbound shipments to meet both customer delivery requirements and internal priorities.
Coordinate logistics for final product delivery, ensuring on-time, damage-free arrivals to construction job sites and other destinations.
Manage end-to-end customer communication related to shipments, including pre-shipment confirmation of delivery details and site readiness, as well as post-delivery follow-ups to ensure successful receipt and customer satisfaction.
Carrier & Broker Management
Build and maintain strong relationships with freight carriers and brokers to ensure cost-effective and reliable transportation solutions.
Monitor carrier performance, including pickup and delivery compliance, and address any issues proactively.
Communication & Internal Collaboration
Partner closely with in-house support teams to ensure clear communication of shipment timelines and customer expectations.
Liaise with the Warehouse Shipping Manager to align daily pickups, deliveries, and shipping priorities.
Tracking, Reporting & Claims
Track all shipments across multiple channels and ensure visibility for internal teams and customers.
Manage freight claims and ensure timely resolution of damage/loss issues.
Maintain organized and accurate records of all shipping and logistics activities.
Generate regular reports for leadership, including freight cost analysis, margin tracking, and KPI performance.
Process Optimization & Support
Identify and implement tools or systems to improve freight visibility and communication throughout the sales and shipping process.
Conduct regular freight cost reviews to identify opportunities for savings and improved margins.
Support the ongoing development of logistics policies, procedures, and best practices.
Qualifications
Bachelor's degree preferred, ideally in Logistics, Supply Chain Management, or a related field. Equivalent industry experience will be considered in lieu of a degree.
Minimum of 4 years' experience in transportation, logistics coordination, dispatching, carrier management, freight operations, or similar roles.
Prior experience handling shipments to construction job sites or transporting wood/building products strongly preferred.
Familiarity with Transportation Management Systems (TMS); hands-on experience preferred.
Proven ability to manage multiple shipments and priorities in a fast-paced environment.
Strong customer service mindset with experience communicating directly with clients about logistics expectations.
Detail-oriented with a focus on accuracy, follow-through, and documentation.
Proficiency in Microsoft Office (especially Excel) and other logistics or ERP systems a plus.