Compunnel Inc.
Customer Service Representative - (Order Processing & Customer Interaction)
Compunnel Inc., New York, New York, United States
Customer Service Representative
(Order Processing & Customer Interaction) High Point, NC, 27260 05+ Months Contract Possibility of Extension or Conversion Pay rate : $25.16/hr. We are seeking a dedicated and proactive
Customer Service Representative (Order Processing & Customer Interaction)
to join our team and ensure the highest standard of customer experience across order processing, complaint resolution, and customer relationship management. You will act as a consultant for customers, supporting order-to-cash processes, and contributing to sales goals for the Americas region. Your efforts will directly impact customer satisfaction, process efficiency, and the reputation of our Customer Service Department as best-in-class. Key Responsibilities Order Processing & Customer Interaction Process
customer orders accurately and efficiently, ensuring they are entered into the ERP system within 24 hours. Track
and
expedite
orders by coordinating with Planners and Logistics. Provide
timely price quotations for direct accounts and non-standard pricing requests. Answer
customer queries and
resolve
complaints by offering product knowledge and alternative solutions. Register
customer complaints,
coordinate
resolutions, and
initiate
credits or RMAs when applicable. Escalate
urgent PMMT (new product setup and color) requests and
follow up
to meet deadlines. Collaboration & Problem Solving Support
the order-to-cash process and collaborate with third-party agencies to resolve collection issues. Raise
issues with delivery and invoice processes with relevant teams. Identify
opportunities to improve customer service processes and
recommend
enhancements. Investigate
and
determine
root causes for customer service issues and implement corrective actions. Support
training initiatives by offering process improvement suggestions and assisting new team members. Documentation & Reporting Complete
the registration, filing, and archiving of customer service-related documents. Run
ad-hoc reports regarding customer usage and history. Deliver
tailored information on high-profile accounts as required. Compliance & Safety Adhere
to all corporate and site-specific policies, procedures, and HS&E standards. Ensure
proper communication and cooperation between customer service and field teams. Decision-Making Authority Prioritize
customer deliveries when resources are limited. Qualify
and
initiate
urgent orders (JETS/Rapid Response). Recommend
solutions for customer needs through product or specification suggestions. Qualifications Education High School diploma or GED – Required Associate's or Bachelor's degree – Preferred Experience 4–5 years of experience with SAP – Preferred Knowledge & Skills Ability to read, comprehend, and follow safety instructions. Excellent multi-tasking and prioritization skills. Strong interpersonal skills for effective customer interaction. Proficient in Excel, Word, SAP, and adaptable to new software. Able to use calculators, telephones, keyboards, and office machines daily. Strong communication skills both in person and over the phone. Abilities Work independently with minimal supervision. Quickly adapt to changing priorities and processes. Analyze customer needs and recommend solutions effectively.
(Order Processing & Customer Interaction) High Point, NC, 27260 05+ Months Contract Possibility of Extension or Conversion Pay rate : $25.16/hr. We are seeking a dedicated and proactive
Customer Service Representative (Order Processing & Customer Interaction)
to join our team and ensure the highest standard of customer experience across order processing, complaint resolution, and customer relationship management. You will act as a consultant for customers, supporting order-to-cash processes, and contributing to sales goals for the Americas region. Your efforts will directly impact customer satisfaction, process efficiency, and the reputation of our Customer Service Department as best-in-class. Key Responsibilities Order Processing & Customer Interaction Process
customer orders accurately and efficiently, ensuring they are entered into the ERP system within 24 hours. Track
and
expedite
orders by coordinating with Planners and Logistics. Provide
timely price quotations for direct accounts and non-standard pricing requests. Answer
customer queries and
resolve
complaints by offering product knowledge and alternative solutions. Register
customer complaints,
coordinate
resolutions, and
initiate
credits or RMAs when applicable. Escalate
urgent PMMT (new product setup and color) requests and
follow up
to meet deadlines. Collaboration & Problem Solving Support
the order-to-cash process and collaborate with third-party agencies to resolve collection issues. Raise
issues with delivery and invoice processes with relevant teams. Identify
opportunities to improve customer service processes and
recommend
enhancements. Investigate
and
determine
root causes for customer service issues and implement corrective actions. Support
training initiatives by offering process improvement suggestions and assisting new team members. Documentation & Reporting Complete
the registration, filing, and archiving of customer service-related documents. Run
ad-hoc reports regarding customer usage and history. Deliver
tailored information on high-profile accounts as required. Compliance & Safety Adhere
to all corporate and site-specific policies, procedures, and HS&E standards. Ensure
proper communication and cooperation between customer service and field teams. Decision-Making Authority Prioritize
customer deliveries when resources are limited. Qualify
and
initiate
urgent orders (JETS/Rapid Response). Recommend
solutions for customer needs through product or specification suggestions. Qualifications Education High School diploma or GED – Required Associate's or Bachelor's degree – Preferred Experience 4–5 years of experience with SAP – Preferred Knowledge & Skills Ability to read, comprehend, and follow safety instructions. Excellent multi-tasking and prioritization skills. Strong interpersonal skills for effective customer interaction. Proficient in Excel, Word, SAP, and adaptable to new software. Able to use calculators, telephones, keyboards, and office machines daily. Strong communication skills both in person and over the phone. Abilities Work independently with minimal supervision. Quickly adapt to changing priorities and processes. Analyze customer needs and recommend solutions effectively.