Information Technology Technical Services Manager

Key Responsibilities Global System Leadership Oversee global QAD ERP and EDI platforms, ensuring 24/7 operational support across time zones. Maintain system uptime, performance, and availability in compliance with international SLA requirements. Project Management & Strategy Lead and deliver large-scale QAD upgrades, EDI integration rollouts, and cross-functional transformation initiatives. Partner with business units in North America, EMEA, LATAM, and APAC to gather requirements and deliver scalable, regionally compliant solutions. Team Management Lead a team of technical analysts and developers Establish governance, standardization, and best practices across the QAD & EDI landscapes. Integration & Compliance Ensure secure, reliable integration between QAD, EDI, and external systems including MES, PLM, WMS, CRM, and third-party logistics (3PLs). Maintain compliance with international trade, data privacy (GDPR, CCPA), and security standards (ISO 27001, SOC 2). Vendor & Partner Collaboration Manage global EDI VAN and ERP service providers, including contract negotiation, escalation, and roadmap planning. Collaborate with QAD and technology partners to optimize licensing, cloud migration strategies, and support frameworks. Continuous Improvement Drive automation, standardization, and system enhancement initiatives. Monitor and improve KPIs around transaction success rates, system availability, and issue resolution times. Required Qualifications Bachelor’s or Master’s degree in Information Technology, Computer Science, or related discipline. 7+ years of experience with QAD ERP (SE/EE), including deployment across multiple countries or business units. 7+ years of EDI experience, including X12, EDIFACT standards, mapping, and trading partner setup. Demonstrated success managing global, cross-functional technical teams. Strong understanding of enterprise manufacturing, supply chain, and financial workflows. Familiar with tools such as QXtend, QAD Automation Solutions, Dell Boomi, TrustedLink, or IBM Sterling. Experience with Progress 4GL, Unix/Linux, SQL, and system monitoring tools. Proficiency with Microsoft development technologies including .NET, Power Platform, and SQL Server. Excellent organizational and communication skills, with fluency in English (multilingual a plus). Preferred Qualifications Experience in highly regulated industries (e.g., automotive, life sciences, aerospace). Familiarity with Agile/SAFe methodologies and global change control processes. Certifications: PMP, ITIL, QAD Associate/Professional.