Receptionist Job at Beacon Behavioral Hospital in Biloxi

Overview

The Receptionist in a healthcare setting serves as the vital first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming and professional environment. This role manages front desk operations, including greeting clients, handling multi-line phone systems, and coordinating appointment schedules. The Receptionist supports the smooth functioning of the physician's office by performing general administrative duties such as managing patient records, processing paperwork, and operating office equipment. By maintaining excellent phone etiquette and customer service standards, the Receptionist helps facilitate clear communication between patients and medical staff, contributing to overall patient satisfaction and office productivity. This position supports healthcare delivery by ensuring that administrative tasks are handled promptly and accurately, allowing medical professionals to focus on patient care.

Minimum Qualifications

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare or physician office setting.
• Proficiency in managing multi-line phone systems and demonstrating excellent phone etiquette.
• Basic computer skills including familiarity with office software and electronic health record (EHR) systems.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

Preferred Qualifications

• Experience working in a healthcare or social assistance environment.
• Knowledge of medical terminology and healthcare office procedures.
• Certification in medical office administration or related field.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Ability to operate office equipment such as copy machines and fax machines efficiently.

Responsibilities

• Greet and welcome patients and visitors in a courteous and professional manner.
• Answer and manage multiple phone lines, directing calls appropriately and providing information as needed.
• Schedule, confirm, and reschedule patient appointments using the office’s scheduling system.
• Perform general administrative tasks including filing, copying, faxing, and maintaining patient records.
• Assist with patient check-in and check-out processes, ensuring all necessary documentation is completed.
• Maintain a clean and organized reception area to create a positive first impression.
• Coordinate communication between patients, physicians, and other healthcare staff to facilitate smooth office operations.
• Handle confidential information with discretion and comply with healthcare privacy regulations.