Jenkinsacura is hiring: Receptionist in Jacksonville

Overview

The Receptionist is responsible for greeting customers with a friendly smile and providing a pleasant and welcoming first impression for our valued clientele. As the front-line point of contact for the dealership, the Receptionist should be an outstanding listener and information source, know all points of contact across departments, and promptly address customer inquiries. In addition to receiving and managing inquiries, the Receptionist performs telephone switchboard and routing tasks and various administrative duties. The ideal candidate has working knowledge of the automotive industry, strong administrative and organizational skills, experience with telephone switchboards, and exceptional interpersonal skills.

During working hours:

• Answer incoming calls, take complete messages, and email them to the proper person.
• Maintain an accurate log of tags and gas keys in an Excel spreadsheet; save after each entry and ensure fuel keys are locked when the desk is unsupervised.
• Prepare Trade Pack Envelopes.
• Prepare Deal Jackets for managers.
• Check copy machine for paper; order supplies via Apex if stock is low (never wait until completely out).
• Keep showroom and receptionist desk orderly; shred documents as needed to protect customer information.
• Sanitize door handles, chairs, credit card machine, and other commonly touched areas during the shift; order alcohol wipes if supplies are low.

Closing Checklist

• Check copy machine for paper and replenish as needed.
• Send all messages by email to the appropriate person.
• Verify that logs (tags and gas keys) match the Excel spreadsheet.
• Lock all drawers and ensure customer information is secured.

Benefits

• Medical plans (BCBS) – multiple options
• Dental, Vision
• Term Life and Company-paid Term Life
• STD/LTD, Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with employer match
• Employee Assistance Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

Essential Functions

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is illustrative only and not comprehensive.)

Duties & Responsibilities

The following is a representative list of duties and responsibilities associated with this position:

• Manage inbound switchboard telephonic inquiries and route calls accordingly.
• Greet all clientele warmly and helpfully; direct to the appropriate department or contact within the dealership.
• Coordinate questions and issues with the appropriate department personnel.
• Assist with problem resolution as required.
• Provide administrative backup to various dealership departments as needed.
• Handle multiple tasks concurrently with frequent interruptions.
• Adhere to all company policies, procedures, and safety standards.
• Perform other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: remaining in a seated position
• Standing: remaining on one’s feet in an upright position at a workstation
• Walking: moving about on foot
• Lifting: 10-25 lbs. (raise or lower an object)
• Carrying: transporting an object
• Pushing: exerting force to move an object
• Pulling: exerting force toward a direction
• Stooping: bending downward and forward
• Kneeling: bending legs at the knees
• Crouching: bending body downward
• Reaching: extending hands and arms
• Handling: seizing, holding, grasping, turning objects
• Fingering: picking or pinching with fingers
• Feeling: perceiving attributes by touch
• Talking: conveying information verbally
• Hearing: perceiving sounds
• Near Vision: clarity at close distance
• Visual Accommodation: adjusting focus
• Color Vision: identifying colors
• Field of Vision: observing surroundings while fixed on a point

Environmental Conditions:

• Exposure to moving mechanical parts
• Non-climate controlled conditions
• Wet or humid conditions
• High, exposed places
• Noise
• Vibration

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.