Jobs via Dice is hiring: Business Analyst in Miami

CCS Global Tech is seeking a Business Analyst to support a multi-year opportunity with a diverse set of needs in the San Francisco Bay Area. The company is a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services, with Government accounts including City and County of San Francisco, San Mateo County, and Santa Clara County.

Roles/Responsibilities:

• Analyze and understand the existing business processes within the organization, identifying areas for improvement and recommending process changes to enhance efficiency and productivity.
• Develop as-is and to-be process diagrams, maintain requirements traceability matrix, among other deliverables.
• Manage project tasks related to business analysis activities using Waterfall and Agile methodologies. This includes tracking progress and coordinating with cross-functional teams to ensure timely delivery.
• Assist in change management activities related to system implementations. This includes conducting impact assessments, developing training materials, and providing support to end-users during the transition period.
• Collaborate with business stakeholders and technical teams to gather, define, and translate business requirements into user stories and technical specifications.
• Facilitate workshops, interviews, and meetings to design innovative solutions that meet organizational needs.
• Prepare training materials and assist the customer in conducting end user training.
• Support testing activities by coordinating test planning, test case development, and execution. Ensure all testing aligns with project requirements and that identified issues are addressed prior to deployment.
• Facilitate effective communication between business stakeholders, technical teams, and project managers. Provide regular project updates, status reports, and conduct presentations. Keep stakeholders informed about project progress and milestones.
• Continuously monitor and evaluate the performance of supported systems. Identify areas for improvement, conduct post-implementation reviews, and recommend enhancements to optimize system functionality and user experience.
• Identify risks and issues related to business analysis activities and work proactively to mitigate them. Escalate critical issues as needed to ensure timely resolution.

Mandatory Skills:

• Bachelor\'s Degree in Business Administration, Computer Science, Information Systems, or related field.
• Seven years of experience in business analysis, software implementation and agile methodology. Additional related work experience in software analysis, analysis or implementation may substitute for the required college education on a year-for-year basis.
• 7+ years of experience and proven track record of delivering complex IT software projects in a large organization using Waterfall or Agile methodologies.
• Proven experience with end-to-end software implementation from requirements gathering, design, development, testing, training, deployment to support.
• Strong experience in collaboration with stakeholders from various departments and professional background, to define project scope, requirements, business goals and technical deliverables.
• Highly proficient in writing, creating and maintaining documentation: as-is diagrams, to-be diagrams, user stories, requirement documents, test plans, among others.
• Extensive hands-on experience with the full Microsoft software suite, including Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Project, Teams, SharePoint, and Azure DevOps with strong proficiency in leveraging these tools for documentation, communication and collaboration.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills, with a strong ability to convey ideas clearly and effectively.

Desirable Skills: N/A

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology

Industries

• Software Development