Tnentertainment is hiring: Call Center Agent in Murfreesboro

Overview

Call Center Agent — MT One Stop Department; Location: Murfreesboro, Tennessee.

Responsibilities

• Answer all incoming telephone calls for the MT One Stop, Undergraduate Admissions, Registrar’s Office, Bursar’s Office and Scheduling.
• Use university software programs (Banner, Pipeline, RingCentral) to provide general information, investigate inquiries and assist with problem resolution.
• De-escalate situations and offer needed support when handling dissatisfied callers.
• Guide callers through navigating issues and troubleshooting.
• Expected to resolve at least 80% of all telephone calls without transferring the call to a supervisor.
• When necessary, transfer the caller to the appropriate area per established protocol.
• Utilize personal computer, MS Office and university software programs (Banner, Pipeline, RingCentral) to navigate student records to effectively respond to questions.
• Perform other related tasks and special projects as assigned.

Required Education

High School diploma or High School Equivalency (HSE) required.

Required Related Experience

At least two years of progressively responsible experience in a call center, customer service industry or office setting.

Desirable Related Experience

Progressively responsible work experience in a call center, scheduling center, or admissions office in a high-volume university setting preferred.

Documents Needed to Apply

Cover Letter & Resume Required

Benefits

• Sick Leave
• Vacation Leave for Administrative/Classified Staff/12-month Faculty
• 13 paid University holidays
• Medical, dental, vision, and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

Equal Opportunity

MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.

Proof of U.S. citizenship or eligibility for U.S. employment is required before employment. Clery Act crime statistics for MTSU are available at the following: annual security report (no link provided here). MTSU is a Tobacco & Drug-Free campus.

This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.

For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.

Application Review Date: October 6, 2025

Advertisement Opened: 09/22/2025 01:00 AM CST

Advertisement Closes: 10/06/2025 11:55 PM CST

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