Remote Call Center Agent Job at Jerry in Charlotte

Overview

Join to apply for the Remote Call Center Agent role at Jerry.

About the opportunity: Come join one of the fastest-growing fintech startups in the U.S. At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

Responsibilities

• Help existing customers make changes to their current insurance policies from Jerry\'s 55+ insurance carrier partners; process service changes; answer questions regarding policy details; provide enthusiastic customer support.
• Respond to inbound calls from existing customers.
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Assist customers with questions regarding coverage or policy benefits or simulate changes to existing policies.
• Work to retain Jerry policyholders by proactively finding solutions for customers at risk of cancellation.

Who You Are

• Multitasker who can manage multiple priorities
• Passionate about helping others
• 2+ years of experience in a call center environment

Compensation And Perks

• Hourly wage: $19.00 - $21.00
• We will pay for your P&C license (expected within 60 days after starting)
• Medical, dental, vision insurance; 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• Access to a broad portfolio of insurance carriers and products

Schedule

• Monday to Friday 1:30pm - 12am EST

Equal Employment Opportunity: Jerry.ai is an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. We also provide reasonable accommodations in the application process. If you need assistance, please contact recruiting@jerry.ai.