Outbound Call Center Supervisor Job at MileOne Autogroup in Virginia Beach

Outbound Call Center Supervisor page is loaded## Outbound Call Center Supervisorlocations: Virginia Beach, VAtime type: Full timeposted on: Posted 7 Days Agojob requisition id: R13740## Job DescriptionHall Automotive is seeking an experienced Call Center/Customer Lifecycle Specialist to oversee our Outbound Call Team and help us enhance the customer service experience for our existing clients. This position will take our customer experience to the next level by developing ongoing relationships with our customer base and making sure our team members are able to pivot to provide meaningful solutions to any questions or concerns our customers may present. The ideal candidate will have experience with contact center software or CRM workflow, with strong customer service and technician capabilities. This is an in office position in Virginia Beach Monday – Saturday. Sundays off.**Experience Everything MileOne has to Offer:** - Competitive compensation - Flexible working hours - Training and mentoring - Great opportunities for advancement - Positive, success driven work environment **Our MileOne Employee Advantage:** MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.**Responsibilities:*** Engage in and lead our team in successfully: + Following up with existing customers regarding their recent visit with us + Understanding customer needs + Developing and maintaining collaborative relationships with our customers + Providing a caring and can-do attitude within the context of all customer communication + Communicating services we offer that customer may not be aware of + Scheduling appointments when applicable + Utilizing call lists to manager customer interactions + Utilizing phone calls, texts and emails to engage customers as needed**Requirements:*** Call Center/Customer Lifecycle experience* Proficient in excel and data analytics* Strong technical skills, Contact Center Software or CRM workflow experience preferred* Ability to lead a team and foster relationships with internal stakeholders* Comfortable making outbound calls in warm and cold-calling scenarios, 8 hours per day* Excellent verbal and written communication skills* Empathetic and proactive in dealing with customer concerns* Able to pivot to sales and appointment setting as needed* Professional and friendly at all times* Self-motivated and able to multi-task efficiently* Strong computer skills* Knowledge of automotive industry a plus* Ability to learn our processes and protocols, and convey same to customers**Preferred Skills:*** Proficiency in Elead and MyKaarmaMileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.HLVANCCustomer Information CenterHall Corporate OfficePost Internally and Externally**Zip Code**23452***MileOne Autogroup represents 22 automobile brands at 66 dealerships and 8 body shops within the Hall, Heritage, Herb G******ordon, Mercedes-Benz of Annapolis and MotorWorld divisions. We are the largest automotive sales and service network in the Mid-Atlantic region with the corporate office in Towson, Maryla**nd and dealerships located through Delaware, Maryland, Pennsylvania, Virginia and North Carolina.******We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.*** #J-18808-Ljbffr