University of Southern California is hiring: Dental Call Center Representative i
University of Southern California, Cudahy, CA, United States
Overview
Dental Call Center Representative — Los Angeles, California
Herman Ostrow School of Dentistry of USC, Office of Clinical Affairs
Since 1897, the Ostrow School of Dentistry has trained and inspired generations of outstanding dentists and dental hygienists. With expert faculty, rigorous clinical education, and a proud tradition of excellence, we prepare future oral health professionals to be leaders in their field.
Job Summary
The Dental Call Center Representative will:
Answer, screen, and route incoming/outgoing calls using a call management system.
Respond courteously to inquiries and document client interactions in electronic records.
Schedule, confirm, and follow up on patient appointments.
Update and maintain client data across multiple systems.
Resolve basic customer inquiries and escalate urgent needs when necessary (including contacting emergency personnel if required).
Preferred Qualifications
Minimum of 2 years of experience in a dental office or related call center.
Dental knowledge or dental assisting background strongly preferred.
Strong customer service and data entry skills.
Why Join the Trojan Family?
At USC, we believe our employees are at the heart of the Trojan Experience. We offer a comprehensive benefits package that supports you and your family’s health, financial security, and well-being. Learn more at benefits.usc.edu.
As part of the Trojan Family, you’ll enjoy a culture built on respect, collaboration, and shared pride in our mission. USC is an equal opportunity employer that celebrates diversity, equity, and inclusion.
Join us, and help transform lives with your talents. Fight On!
The hourly rate range for this position is $18.50 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education & Experience
Minimum Education: High school or equivalent
Minimum Experience: 1 year
Minimum Field of Expertise: Experience working in a call center or customer service department in a busy environment. Demonstrated interpersonal skills. Basic knowledge of compliance issues in area of specialty. Ability to multi-task. Knowledge of terminology in area of specialty. Excellent verbal and written communication skills.