Call Center Representative (Temporary) Job at Ascensus in Phoenix

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Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!

Overview

This is a temporary position with the possibility of converting to full time based on company need and performance. The hourly rate is $19. Class start dates are 10/15, 10/29, and 11/12. These positions are 100% fully remote. The first 2 weeks consist of training from 10:00 am to 6:30 pm EST. After training is complete, shifts are provided in Eastern Standard Time.

Responsibilities

• Handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products, or plans.
• Provide high quality service to all callers using phone, email, or chat.
• Explain benefits and plan provisions; review claims information and update account owner contacts using provided processes.
• Support efficient administration of plans and department practices; move between service center roles as needed to support business needs and seasonal volume (training provided before any movement).
• Examine, review, process, calculate and pay or administer payments based on plan information and documentation in a timely manner.
• Respond to account owners and participant inquiries, meet department and individual service levels and quality goals, and proactively engage participants to offer assistance and solutions.
• Process financial and non-financial transactions accurately and maintain confidentiality in accordance with HIPAA and company procedures.

Qualifications

• High school diploma or GED, plus further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing or benefit card systems.
• Computer proficiency is required; excellent listening, verbal and written skills.
• Detail-oriented, flexible, and self-motivated.
• Ability to complete a video interview assessment after applying (within 7 days of receiving the link). Prepare by setting aside 30–45 minutes for the self-guided assessment, ensuring a quiet place with a camera and microphone enabled.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about a job posting, apply directly through our website.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

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