TEKsystems is hiring: Medicare Call Center Representative in Mesa

Overview

Description

Customer service representative working in a call center environment. Handling inbound calls and some follow up calls. Answers calls and questions on prior authorization, general questions and some confidential information. Great customer service with high level attention to detail. Entering information accurately. Measured on Quality and Accuracy; might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers.

Responsibilities

• Handle inbound calls and follow-up inquiries.
• Provide information on prior authorizations, general questions, and confidential information as needed.
• Enter information accurately and maintain high attention to detail.
• Utilize multiple systems and programs to track information and communicate with customers.

Qualifications

• 1 year of call center experience within recent employment tenure of 1 year in jobs.
• No jumpy resumes (client will not approve jumpy resumes).
• At least a year of high-volume call center experience in the last 2–3 years.
• Typing at least 30 WPM.
• Computer knowledge and skills; proficiency with required tests (IKM Typing Test - One Space Version (1min) 30 WPM; Call Center - Telephone Skills 75% minimum).
• Good communication and interpersonal skills.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• Benefits for this temporary role may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan with pre-tax and Roth post-tax contributions; Life Insurance (Voluntary Life & AD&D for employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Mesa, AZ.

Application Deadline

This position is anticipated to close on Sep 25, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.