IT Support Specialist II Job at University of Arkansas in Oregon

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening. If you have a disability and need assistance with the hiring process, please submit a request via the : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.Associate’s degree in information technology, computer science or related field from an accredited institution of higher educationyears relevant experience providing technical support in a customer facing roleExperience supporting mixed environments, with emphasis on Windows systems, macOS, and iOS/iPadOS devices Experience with configuration management and software deployment Experience with Microsoft Intune and Active DirectoryAsset management experience (hardware lifecycle, inventory audits, decommissioning) Experience supporting conference room setupsExperience with ITIL service management and enterprise ticketing systems (TeamDynamix, ServiceNow, etc.)* Strong troubleshooting and problem-solving skills to resolve user issues quickly and professionally* Excellent interpersonal and communication skills, with the ability to explain technical information to non-technical users* Ability to prioritize tasks and work independently and collaboratively* Ability to create and maintain documentation regarding systems and procedures* Ability to learn new technologies and methodologies* Ability to work in a welcoming student-centered environmentFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.The Student Right to Know and Campus Security Act was passed in 1990 and was amended in 1998 to form the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. This law requires that certain institutions of higher education distribute to all current students and employees a copy of the required report, and to all prospective students and employees a summary of what is contained in the yearly report. The report is available on the Internet and may be downloaded and printed with Adobe Reader 5.0 or higher software.The software is free and may be downloaded from http://get.adobe.com/reader/For prospective students and employees and all others who would like to obtain a copy of the yearly report but cannot print it from the Internet, a paper copy may be obtained by contacting the University of Arkansas Office of Admissions, Department of Human Resources or University Police.The report in its entirety is available on the Internet at: #J-18808-Ljbffr