Senior IT Support Specialist- Richmond, VA Job at CoStar Group, Inc. in Richmond

Overview

Senior IT Support Specialist – Richmond, VA

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are a diverse, growth-oriented company committed to empowering our customers and employees. This role focuses on providing high-quality IT support to CoStar Group employees and acting as the single point of contact for information and problem resolution.

Responsibilities

• Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems, applications, hardware and software installed and maintained by the company.
• Train, coach, mentor, and support Tier 1 and Tier 2 IT Support Specialists; act as a backup for IT Support Team Leads.
• Manage tickets: assist with dispatching and assignment as necessary; perform day-to-day ticket resolution for complex issues and VIP support; escalate when needed.
• Inform management of potential problems and identify problem trends.
• Install hardware and peripheral components (monitors, keyboards, printers, hard drives, etc.).
• Install, configure, maintain and upgrade computer hardware and software.
• Update and create documentation used across the Service Desk organization.
• Provide videoconference administration and support.
• Perform any other duties and special projects as assigned.

Qualifications

• Bachelor’s Degree required from an accredited, not-for-profit university or college.
• 5+ years of experience in a corporate IT or Service Desk role.
• Experience implementing TCP/IP at the workstation level.
• Experience supporting Windows 10 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions.
• Ability to lift/move equipment up to 50 lbs.

Preferred Qualifications and Skills

• O365 Administration experience.
• Experience supporting mobile devices such as iPads and iPhones.

What’s in it for You

CoStar Group offers a collaborative and innovative culture with opportunities to grow professionally and academically. We provide generous compensation and performance-based incentives, internal training, tuition reimbursement, and a comprehensive benefits package.

• Healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance; mental health resources
• 401(k) with matching contributions; Employee stock purchase plan
• Paid time off; tuition reimbursement
• On-site or reimbursed fitness options; wellness programs
• Diversity, Equity, and Inclusion Employee Resource Groups
• Visa sponsorship not available for this position; eligible to work full-time in the United States

About CoStar

CoStar Group is an Equal Employment Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. We are committed to creating a diverse environment and are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For accommodations in applying, contact recruiting@costargroup.com or call 1-855-840-1715.