Helpdesk IT Support Technician Job at The Mice Groups in Alameda

Overview

we are looking for a Helpdesk technician for a direct Manufacturing client.

Job Title : Helpdesk IT Support Technician

Location : Alameda, CA

Type : Contract

Pay Rate - $25-$40 hourly

Responsibilities

• As an IT Technician on the Data Systems team, you will offer initial desktop computer, printer, networking, and software support to a diverse group of engineers, technicians, and scientists. Your role involves working with individuals with varying computer skills and support needs. Each day, you will address a range of technical challenges, managing and prioritizing multiple support requests.
• Troubleshoot and rectify hardware and software issues on both Mac and Windows PCs for client and shared lab computers.
• Diagnose and resolve basic network issues, including troubleshooting wireless access points.
• Configure and troubleshoot AV hardware and software, including video conferencing phones and cameras.
• Conduct tests, evaluations, and installations of new software and hardware.
• Manage Microsoft Active Directory and Google G Suite user accounts and groups.
• Oversee Brivo key card system and troubleshoot key card and card reader issues.
• Manage IT documentation and client how-to documents.
• Undertake IT projects as assigned by Data Systems Leadership.

Knowledge and Skill Requirements

• 2 to 3 years of experience in IT support, encompassing phone support, on-site client support, or AV / IT setup and installation.
• AA degree or equivalent with a focus on IT client support, computer security, and networking protocols.
• Hands-on experience troubleshooting Macintosh and Windows hardware and operating systems, including hardware upgrades.
• Understanding of basic networking concepts (e.g., DHCP, DNS, LDAP) and experience with enterprise wireless networks.
• Working knowledge of G Suite / Workplace, Active Directory, Microsoft Office, and task management software.
• Preferred background in data cabling installation, electronic door security systems, and alarm / security system management.