IT Servicedesk Specialist Job at Tyler Technologies, Inc. in Lawrenceville

This job description contains many roles across Tyler Technologies, including responsibilities and opportunities in product development, technical services, data management, marketing, HR, and more. The content is intended to describe various positions and teams within Tyler Technologies and its Courts & Justice, Public Safety, and Enterprise lines. The description is supplemented with internship opportunities, leadership roles, and support functions.

Overview

Tyler Technologies offers roles spanning software development, data management, technical services, project and product management, marketing, HR, and operations. Many descriptions reference working with Tyler software platforms, cloud environments, data reporting, and client-facing consulting or support. Some sections include internship programs and career paths across multiple U.S. locations and international sites.

Responsibilities (selected examples)

• Inspect properties and collect property data for accurate records; verify data accuracy and document updates.
• Provide technical assistance to clients and on-site staff; diagnose and resolve issues; escalate complex problems as needed.
• Develop and maintain reports, analytics, and data-driven insights for enterprise systems.
• Lead teams or projects translating high-level goals into actionable work; manage backlogs and communicate status.
• Deliver knowledge transfer and configuration services to clients; ensure successful transitions to Tyler interfaces.
• Support software, hardware, and networked systems; participate in team meetings and collaborate across departments.
• Support marketing, product, and sales efforts with strategic initiatives, campaigns, and demonstrations.
• Assist in HR, finance, and operations functions including onboarding, revenue recognition, and compliance duties as applicable.
• Work on internship programs providing real-world experience in development, testing, product management, UX, and technical services.

Qualifications (illustrative themes)

• Experience or exposure to software development, data analytics, or IT operations; willingness to learn and adapt across roles.
• Strong collaboration, communication, and problem-solving skills; ability to work with cross-functional teams.
• Technical aptitude in areas such as SQL, REST services, cloud platforms (AWS), GIS, or enterprise software is beneficial.
• For leadership roles, demonstrated ability to manage teams, set objectives, and drive projects to completion.
• Internships and early-career programs provide mentorship from product managers, engineers, and senior staff.

Locations

Positions listed include multiple sites in the United States (e.g., Maine, Texas, California, Virginia, Oregon, Washington, Florida, Michigan, Colorado, Georgia, etc.) and international locations. Some roles are remote or hybrid where applicable.

Notes

The description includes a cautionary notice about fraudulent recruitment communications and provides a contact address for reporting suspicious offers. It also highlights Tyler’s commitment to a diverse, inclusive workplace and opportunities to join the talent network for updates on openings.

Get to Know Our Tyler Family

Tyler offers a range of benefits and a culture that encourages innovation, collaboration, and growth. Employees are encouraged to contribute to mission-driven work across public sector software solutions.