Mix Talent
VP of Insights, Analytics, and Commercial Operations
Mix Talent, New York, New York, United States
Job Title:
Vice President, Insights, Analytics, and Customer Operations Location:
Concord, MA / On Site Reports To:
President Department:
Leadership / Commercial Operations Company:
ITF Therapeutics – Biotechnology (Rare Disease Focus) Position Summary/Job Description ITF Therapeutics, a pioneering biotechnology firm dedicated to developing and delivering therapies for patients with rare and life-threatening diseases, is seeking a dynamic and strategic leader to join our leadership team as
Vice President of Insights, Analytics, and Customer Operations This role will be pivotal in driving commercial excellence, data-driven decision making, and world-class customer experience. The VP will sit on the commercial leadership team and work cross-functionally to shape business direction, optimize customer engagement, ensure efficient commercial operations and maximize patient access and outcomes for rare disease patient communities. Key Responsibilities: Commercial Analytics
and Insights Build and develop a high-performing team of analysts and market researchers to deliver deep insights into patient journeys, HCP behavior, and market trends. Drive data acquisition and integration from multiple sources (claims, EMR, CRM, etc.) to support evidence-based decision-making. Design and implement advanced analytics models (e.g., predictive modeling, segmentation, ROI analysis) to enhance commercial strategy and resource allocation. Drive strategic long-range planning and operational forecasting Customer Operations Oversee customer and commercial operations platforms, including Field Analytics, & Reporting, Field Operations, and Master Data Management, with expected expansion to lead Commercial Operations more broadly. Be responsible for customer model and lead continuous improvement initiatives in customer engagement effectiveness. Partner with IT to assess, design, and improve the commercial technology platform ecosystem. Cross-Functional Leadership Collaborate closely with Medical Affairs, Market Access, Regulatory, Finance, IT and Commercial teams to align strategies and optimize outcomes. Organizational Senior Leadership Recruit, mentor, and develop top talent across all direct reports. Champion a culture of accountability, innovation, and continuous learning. Ensure compliance with all regulatory and corporate guidelines. Qualifications: Bachelor's degree in Business, Life Sciences, Economics, or a related field; advanced degree (MBA, PhD, or MD) strongly preferred. 15+ years of progressive leadership experience in the biotech/pharmaceutical industry, with a strong focus on rare diseases. Demonstrated success in leading customer data analytics and customer operations. Deep knowledge of U.S. healthcare system, specialty pharmacy distribution, reimbursement, and rare disease market dynamics. Proven ability to translate qualitative and quantitative data into actionable insights and measurable impact. Exceptional leadership, collaboration, and communication skills.
Vice President, Insights, Analytics, and Customer Operations Location:
Concord, MA / On Site Reports To:
President Department:
Leadership / Commercial Operations Company:
ITF Therapeutics – Biotechnology (Rare Disease Focus) Position Summary/Job Description ITF Therapeutics, a pioneering biotechnology firm dedicated to developing and delivering therapies for patients with rare and life-threatening diseases, is seeking a dynamic and strategic leader to join our leadership team as
Vice President of Insights, Analytics, and Customer Operations This role will be pivotal in driving commercial excellence, data-driven decision making, and world-class customer experience. The VP will sit on the commercial leadership team and work cross-functionally to shape business direction, optimize customer engagement, ensure efficient commercial operations and maximize patient access and outcomes for rare disease patient communities. Key Responsibilities: Commercial Analytics
and Insights Build and develop a high-performing team of analysts and market researchers to deliver deep insights into patient journeys, HCP behavior, and market trends. Drive data acquisition and integration from multiple sources (claims, EMR, CRM, etc.) to support evidence-based decision-making. Design and implement advanced analytics models (e.g., predictive modeling, segmentation, ROI analysis) to enhance commercial strategy and resource allocation. Drive strategic long-range planning and operational forecasting Customer Operations Oversee customer and commercial operations platforms, including Field Analytics, & Reporting, Field Operations, and Master Data Management, with expected expansion to lead Commercial Operations more broadly. Be responsible for customer model and lead continuous improvement initiatives in customer engagement effectiveness. Partner with IT to assess, design, and improve the commercial technology platform ecosystem. Cross-Functional Leadership Collaborate closely with Medical Affairs, Market Access, Regulatory, Finance, IT and Commercial teams to align strategies and optimize outcomes. Organizational Senior Leadership Recruit, mentor, and develop top talent across all direct reports. Champion a culture of accountability, innovation, and continuous learning. Ensure compliance with all regulatory and corporate guidelines. Qualifications: Bachelor's degree in Business, Life Sciences, Economics, or a related field; advanced degree (MBA, PhD, or MD) strongly preferred. 15+ years of progressive leadership experience in the biotech/pharmaceutical industry, with a strong focus on rare diseases. Demonstrated success in leading customer data analytics and customer operations. Deep knowledge of U.S. healthcare system, specialty pharmacy distribution, reimbursement, and rare disease market dynamics. Proven ability to translate qualitative and quantitative data into actionable insights and measurable impact. Exceptional leadership, collaboration, and communication skills.