Confidential
ABOUT:
A fast-growing specialty food company that offers custom-printed baked goods designed for celebrations, events, and corporate gifting. Known for its high-quality ingredients and innovative edible printing technology, the company delivers a seamless online ordering experience and personalized products that leave a lasting impression.
THE ROLE: A dynamic and hands-on Operations Manager specializing in leading high-performing Print Production teams through complex operational challenges with precision and accountability. Known for their natural leadership and problem-solving acumen, this individual thrives in fast-paced environments where clarity, ownership, and continuous improvement are essential. They bring deep expertise in optimizing print workflows, troubleshooting production bottlenecks, and aligning cross-functional teams to deliver consistent, high-quality output. With a strong foundation in emotional intelligence and self-awareness, the Operations Manager fosters a culture of accountability and collaboration, empowering team members to take initiative and drive results. Their ability to communicate effectively across all levels of the organization ensures seamless coordination between production, customer service, and logistics. In addition to overseeing print operations, they provide comprehensive management of core business functions including procurement, baking production, packaging, and shipping—ensuring operational excellence from end to end. Whether refining customer service processes or implementing strategic improvements in production, they combine tactical execution with strategic insight to elevate performance and customer satisfaction.
Specific responsibilities: Lead daily operations of the Print Production team
, providing hands-on support, resolving on-the-floor issues, and modeling best practices to ensure consistent output and team accountability. Identify and resolve operational inefficiencies
through regular process reviews and KPI analysis, driving data-informed improvements across production and service workflows. Partner with senior leadership
to align operational strategies with long-term business goals, ensuring resource planning and execution support brand integrity and growth. Champion continuous improvement
, optimizing systems and workflows related to inventory, delivery timelines, and order volumes to enhance speed, accuracy, and customer satisfaction. Oversee core business functions
including procurement, baking production, packaging, and shipping, maintaining high standards of quality, compliance, and operational rigor.
THE ROLE: A dynamic and hands-on Operations Manager specializing in leading high-performing Print Production teams through complex operational challenges with precision and accountability. Known for their natural leadership and problem-solving acumen, this individual thrives in fast-paced environments where clarity, ownership, and continuous improvement are essential. They bring deep expertise in optimizing print workflows, troubleshooting production bottlenecks, and aligning cross-functional teams to deliver consistent, high-quality output. With a strong foundation in emotional intelligence and self-awareness, the Operations Manager fosters a culture of accountability and collaboration, empowering team members to take initiative and drive results. Their ability to communicate effectively across all levels of the organization ensures seamless coordination between production, customer service, and logistics. In addition to overseeing print operations, they provide comprehensive management of core business functions including procurement, baking production, packaging, and shipping—ensuring operational excellence from end to end. Whether refining customer service processes or implementing strategic improvements in production, they combine tactical execution with strategic insight to elevate performance and customer satisfaction.
Specific responsibilities: Lead daily operations of the Print Production team
, providing hands-on support, resolving on-the-floor issues, and modeling best practices to ensure consistent output and team accountability. Identify and resolve operational inefficiencies
through regular process reviews and KPI analysis, driving data-informed improvements across production and service workflows. Partner with senior leadership
to align operational strategies with long-term business goals, ensuring resource planning and execution support brand integrity and growth. Champion continuous improvement
, optimizing systems and workflows related to inventory, delivery timelines, and order volumes to enhance speed, accuracy, and customer satisfaction. Oversee core business functions
including procurement, baking production, packaging, and shipping, maintaining high standards of quality, compliance, and operational rigor.