PORTER PIPE & SUPPLY
Job Description
Job Description
Position Summary: The Returns Lead, 2nd Shift position, is responsible for the day-to-day execution of returns processing, including customer returns, rental equipment, and related inventory functions. They will play a primary role in the training and development of 2nd shift returns team members. The Returns Associate, 2nd Shift, provides excellent customer service to internal and external customers and demonstrates strict confidentiality with all team members while serving as an ambassador of our culture. Essential Functions: Leads returns team in the 2nd shift, making sure workers complete tasks quickly, effectively, and correctly. Process and verify returned merchandise in accordance with established procedures, ensuring items are accurately logged, inspected, and dispositioned. Identify, segregate, and properly document damaged, defective, or non-conforming products for credit, repair, or disposal. Utilize Total Warehouse Logistics (TWL) and SX Enterprise (SX.e) software to enter returned items accurately while maintaining full transactional transparency regarding the material being credited. Maintain adequate documentation and records. Exemplifies dedication to customer satisfaction with superior experience. Fosters continuous improvement and innovation. Adhere to all company safety rules, standards, and guidelines. Perform other duties as assigned. Required Knowledge, Skills, and Abilities: Strong leadership skills with the ability to coach and help develop a team. Advanced organizational skills and attention to detail. Excellent problem-solving and decision-making abilities. Ability to prioritize and manage multiple responsibilities in a fast-paced warehouse environment. Proficient in Microsoft Office (Excel, Word, Outlook) and experience with TWL and SX.e or similar warehouse/ERP systems. Positive, proactive attitude with the ability to work independently and collaboratively. Able to communicate in English with regard to the essential functions of the position Required Experience and Education: High School Diploma or GED required. Minimum of 2 years of prior warehouse experience or in a similar role preferred. Prior forklift experience preferred. Physical Demands: Ability to stand, walk, and sit for extended periods. Must be able to lift, carry, push or pull objects up to 50 pounds. Requires visual, hearing and speech acuity. Exposure to extreme temperatures and elements, noise, and fumes. Ability to use hands to operate office equipment. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Description
Position Summary: The Returns Lead, 2nd Shift position, is responsible for the day-to-day execution of returns processing, including customer returns, rental equipment, and related inventory functions. They will play a primary role in the training and development of 2nd shift returns team members. The Returns Associate, 2nd Shift, provides excellent customer service to internal and external customers and demonstrates strict confidentiality with all team members while serving as an ambassador of our culture. Essential Functions: Leads returns team in the 2nd shift, making sure workers complete tasks quickly, effectively, and correctly. Process and verify returned merchandise in accordance with established procedures, ensuring items are accurately logged, inspected, and dispositioned. Identify, segregate, and properly document damaged, defective, or non-conforming products for credit, repair, or disposal. Utilize Total Warehouse Logistics (TWL) and SX Enterprise (SX.e) software to enter returned items accurately while maintaining full transactional transparency regarding the material being credited. Maintain adequate documentation and records. Exemplifies dedication to customer satisfaction with superior experience. Fosters continuous improvement and innovation. Adhere to all company safety rules, standards, and guidelines. Perform other duties as assigned. Required Knowledge, Skills, and Abilities: Strong leadership skills with the ability to coach and help develop a team. Advanced organizational skills and attention to detail. Excellent problem-solving and decision-making abilities. Ability to prioritize and manage multiple responsibilities in a fast-paced warehouse environment. Proficient in Microsoft Office (Excel, Word, Outlook) and experience with TWL and SX.e or similar warehouse/ERP systems. Positive, proactive attitude with the ability to work independently and collaboratively. Able to communicate in English with regard to the essential functions of the position Required Experience and Education: High School Diploma or GED required. Minimum of 2 years of prior warehouse experience or in a similar role preferred. Prior forklift experience preferred. Physical Demands: Ability to stand, walk, and sit for extended periods. Must be able to lift, carry, push or pull objects up to 50 pounds. Requires visual, hearing and speech acuity. Exposure to extreme temperatures and elements, noise, and fumes. Ability to use hands to operate office equipment. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.