Medical Receptionist Job at MultiCare Health System in Tacoma

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1 Shift: Day Schedule: Clinic Hours

Position Summary

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include receptionist tasks such as greeting patients, answering phones and directing calls, assisting patients/families, scheduling, registration, charge entry, payment posting, batch balancing, and cash reconciliation/balancing. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner, and an articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians, and the general public.

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness, and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our caregivers
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains, and forest at every turn.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.86 - $28.58 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

MultiCare Clinics cover an extensive neighborhood reach, with numerous primary and specialty care locations all linked to our 11 hospitals. Our teams cover primary service care ranging from acute illness to chronic conditions and annual preventative visits, as well as specialty care including our Women’s Center OBGYN, Cancer Center, Pediatrics, Surgical Weight Loss, Ortho Sports Med, ENT, Rheumatology, Endocrine, Neurology/Epilepsy, Pulmonary, and Urology. Our clinics offer a work environment of partnership and collaboration towards providing excellent medical healthcare.

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MultiCare is an Equal Opportunity Employer

We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, marital status, gender identity or expression, or any other characteristic protected by federal, state, or local laws.