Vaco by Highspring
T1 Service Desk Engineer | 453161
DETAILS
Location 100% Remote (with periodic onsite field support across the DFW metroplex)
Position Type 6M C2H
Hourly / Salary to $35W2
JOB SUMMARY Vaco Technology is currently seeking a T1 Service Desk Engineer that is 100% Remote (with periodic onsite field support across the DFW metroplex). The T1 Support Desk Engineer will provide first-level support for end-users via break/fix hardware, PC, workstation, printer, and/or basic network infrastructure support to clinic locations across the DFW metroplex. The Tier 1 Service Desk Engineer will troubleshoot O365 (Exchange / Teams / SharePoint / AAD), supporting workstations, and ensuring devices remain operational during hours of operation. The Tier 1 Service Desk Engineer will work remote primarily but will be required to perform periodic onsite visits across the DFW metroplex office locations (Arlington / Frisco / Fort Worth / Irving) for hardware swaps, printer fixes, and basic network troubleshooting (router resets / cable checks). The Tier 1 Service Desk Engineer will manage user provisioning and deactivation in M365 and Active Directory, coordinating with HR to maintain secure, HIPAA-compliant access. Additional T1 Service Desk Engineer will be involved in light network support and diagnostics (VPN / IP/DNS checks) to maintain EMR and device connectivity, escalating issues as needed. The Tier 1 Service Desk Engineer will handle tickets through a centralized system, provide clear documentation, and participate in an on-call rotation to support after-hours clinic operations.
Onsite Support - Occasionally Provide Onsite Field Support for Break/Fix Hardware / PCs / Workstations / Printers / Basic Network Infrastructure Across DFW Clinics Office 365 Admin - Assist in User Setup / Permissions Management / Troubleshooting Account Management - Perform Account Provisioning / Deactivation for New Hires / Terminations Device Troubleshooting - Troubleshoot Desktops / Laptops / Printers / Peripheral Devices for Hardware/Software Issues Network Support - Handle Basic Network Tasks Including Router Resets / Connectivity Checks Escalation - Escalate Complex Issues to Tier 2/3 Support Teams, as Needed Documentation - Maintain Accurate Incident and Resolution Records in Ticketing System After-Hours Support - Participate in On-Call Rotation to Provide After-Hours Support for Service Desk Team
JOB REQUIREMENTS
T1 Support Engineer (1+ years) - Windows / O365 / Azure / Network Support M365 / O365 Support - Exchange Online / Teams / SharePoint / OneDrive / Admin Center Identity Management - Active Directory / AAD / Entra ID Endpoint / Device Management (basic) - InTune / Endpoint Manager OS / Desktop Support - Windows 10/11 / VPN Clients, etc. End-User Support - MFA Troubleshooting / Password Resets / License Visibility Network Support (basic) - VPN Connectivity / DNS/IP Conflict Troubleshooting / WiFi Disconnect Issues / Drive Mapping Failures / Router Resets / Connectivity Checks
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Position Type 6M C2H
Hourly / Salary to $35W2
JOB SUMMARY Vaco Technology is currently seeking a T1 Service Desk Engineer that is 100% Remote (with periodic onsite field support across the DFW metroplex). The T1 Support Desk Engineer will provide first-level support for end-users via break/fix hardware, PC, workstation, printer, and/or basic network infrastructure support to clinic locations across the DFW metroplex. The Tier 1 Service Desk Engineer will troubleshoot O365 (Exchange / Teams / SharePoint / AAD), supporting workstations, and ensuring devices remain operational during hours of operation. The Tier 1 Service Desk Engineer will work remote primarily but will be required to perform periodic onsite visits across the DFW metroplex office locations (Arlington / Frisco / Fort Worth / Irving) for hardware swaps, printer fixes, and basic network troubleshooting (router resets / cable checks). The Tier 1 Service Desk Engineer will manage user provisioning and deactivation in M365 and Active Directory, coordinating with HR to maintain secure, HIPAA-compliant access. Additional T1 Service Desk Engineer will be involved in light network support and diagnostics (VPN / IP/DNS checks) to maintain EMR and device connectivity, escalating issues as needed. The Tier 1 Service Desk Engineer will handle tickets through a centralized system, provide clear documentation, and participate in an on-call rotation to support after-hours clinic operations.
Onsite Support - Occasionally Provide Onsite Field Support for Break/Fix Hardware / PCs / Workstations / Printers / Basic Network Infrastructure Across DFW Clinics Office 365 Admin - Assist in User Setup / Permissions Management / Troubleshooting Account Management - Perform Account Provisioning / Deactivation for New Hires / Terminations Device Troubleshooting - Troubleshoot Desktops / Laptops / Printers / Peripheral Devices for Hardware/Software Issues Network Support - Handle Basic Network Tasks Including Router Resets / Connectivity Checks Escalation - Escalate Complex Issues to Tier 2/3 Support Teams, as Needed Documentation - Maintain Accurate Incident and Resolution Records in Ticketing System After-Hours Support - Participate in On-Call Rotation to Provide After-Hours Support for Service Desk Team
JOB REQUIREMENTS
T1 Support Engineer (1+ years) - Windows / O365 / Azure / Network Support M365 / O365 Support - Exchange Online / Teams / SharePoint / OneDrive / Admin Center Identity Management - Active Directory / AAD / Entra ID Endpoint / Device Management (basic) - InTune / Endpoint Manager OS / Desktop Support - Windows 10/11 / VPN Clients, etc. End-User Support - MFA Troubleshooting / Password Resets / License Visibility Network Support (basic) - VPN Connectivity / DNS/IP Conflict Troubleshooting / WiFi Disconnect Issues / Drive Mapping Failures / Router Resets / Connectivity Checks
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.