Collabera
Description
Home Search Jobs Job Description
Senior Call Center Representative
Contract: Jacksonville, Florida, US
Salary Range: 25.00 - 30.00 | Per Hour
Job Code: 362355
End Date: 2025-10-23 Days Left: 27 days, 4 hours left
Apply
Position Details : Industry
- Banking and Financial Title
- Senior Call Center Representative Duration
- 6 months Location
- Jacksonville, FL
(ONSITE) Pay
- $25/hour to $30/hour Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation,
(paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) TRAINING : Approx 6-8 weeks.
Must Haves:
3-5+ years of
prior contact/call center experience in a banking/financial enterprise environment. Strong soft skills - "client delight" Ability to multitask between different computer screens while on the phone with a client resolving an issue. 3-5 years Research background. Example. Back/middle office work - review reporting, analyzing, etc. Quick learner, note taker Self-motivated - works independently. Day to Day:
Collabera is looking for an exceptional Customer Service professional to support the treasury team for banking enterprise. This is more than a basic customer service function - it's much more in-depth: Requires a research driven person Ability to navigate multiple systems, multitasker Many different systems to learn 80% calls, 20% chat (proprietary system) On the phones, answer 25- 30 calls/daily - phone all day. Talk to commercial/business clients about anything They are not singular focused, they are asked about any
Treasury products 85% of calls we can solve on the phone in 10 min or less 15% of calls handed off/escalated Toggle between multiple systems Focus - Client delight FYI - JD power certified 14 years in a row - certain expectations of client communication Hitting all the marks from a risk/audit perspective Over time this becomes second nature Job Requirement
Customer Service/Call Center Banking/Financial Client Focussed Retirement 401k Reach Out to a Recruiter Recruiter Email Phone Gyananjaya Panda gyananjaya.panda@collabera.com 9738412265
Apply Now
Home Search Jobs Job Description
Senior Call Center Representative
Contract: Jacksonville, Florida, US
Salary Range: 25.00 - 30.00 | Per Hour
Job Code: 362355
End Date: 2025-10-23 Days Left: 27 days, 4 hours left
Apply
Position Details : Industry
- Banking and Financial Title
- Senior Call Center Representative Duration
- 6 months Location
- Jacksonville, FL
(ONSITE) Pay
- $25/hour to $30/hour Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation,
(paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) TRAINING : Approx 6-8 weeks.
Must Haves:
3-5+ years of
prior contact/call center experience in a banking/financial enterprise environment. Strong soft skills - "client delight" Ability to multitask between different computer screens while on the phone with a client resolving an issue. 3-5 years Research background. Example. Back/middle office work - review reporting, analyzing, etc. Quick learner, note taker Self-motivated - works independently. Day to Day:
Collabera is looking for an exceptional Customer Service professional to support the treasury team for banking enterprise. This is more than a basic customer service function - it's much more in-depth: Requires a research driven person Ability to navigate multiple systems, multitasker Many different systems to learn 80% calls, 20% chat (proprietary system) On the phones, answer 25- 30 calls/daily - phone all day. Talk to commercial/business clients about anything They are not singular focused, they are asked about any
Treasury products 85% of calls we can solve on the phone in 10 min or less 15% of calls handed off/escalated Toggle between multiple systems Focus - Client delight FYI - JD power certified 14 years in a row - certain expectations of client communication Hitting all the marks from a risk/audit perspective Over time this becomes second nature Job Requirement
Customer Service/Call Center Banking/Financial Client Focussed Retirement 401k Reach Out to a Recruiter Recruiter Email Phone Gyananjaya Panda gyananjaya.panda@collabera.com 9738412265
Apply Now