Valor Global
Customer Service Representative (Healthcare related) Phoenix Only
Valor Global, Phoenix, Arizona, United States, 85003
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Customer Service Representative, Healthcare Accounts -
AZ- Phoenix Applications Only
Valor Global
is a values-driven organization committed to delivering world-class customer experiences through innovation, empathy, and excellence. We partner with leading companies across various industries to support their customers with care, precision, and genuine concern. At
Valor Global , we're more than a service provider-we're a community that fosters growth, celebrates diversity, and empowers our team members to make a meaningful impact every day.
Valor Global
currently has openings for customer service representatives who work with medical accounts, taking calls from clients, patients, and insurance providers while supporting multiple customers and laboratory billing policies. Full-time positions are available for Inbound positions. The position is fully Remote, with company-provided equipment, so applicants must be in the Phoenix metro area.
Needed:
English Speaking Agents
Spanish Bilingual Agents
Job Duties
Provide excellent customer service in fast-paced environments
Manages multiple screens, chats, and calls without losing focus and Manages calls, chats, and emails efficiently. Client expectation is 50-60 calls a day
Assist patients with insurance updates, claim status, billing questions and concerns, patient responsibility, and payment options.
Be empathetic to sensitive situations.
Navigate and accurately document in software systems while assisting patients in real-time.
Always maintain HIPAA compliance
Know when to escalate scenarios to assist a caller best
Support multiple clients and lines of business
Explains medical bills, status of accounts, financial assistance programs, and processes insurance updates in accordance with the client's billing policies for hospitals, labs, pharmacies, and medical facilities
Read and interpret insurance explanation of benefits (EOBs)
Use proprietary systems and software
Be on the phone during the entire shift without disruptions or any background noise.
Must be in a private, quiet area to adhere to all
HIPAA
regulations
Handle policy changes, system updates, fluctuating call volumes, billing and process changes, and customer assignments based on business and client direction
Skills
Active listening skills, a friendly voice, and a strong phone presence
Familiarity with explanations of benefits, insurance, and patient billing
Excellent written and verbal communication
Maintains professionalism with a strong emphasis on empathy and customer service
Analytical thinking and problem-solving
Ability to research data while navigating systems
Adaptability to new systems and the ability to toggle between multiple screens efficiently
Multitasking in a fast-paced environment
Professional communication in notes and emails, using proper and complete sentences and punctuation
Calm demeanor in stressful situations
Ability to work independently and resourcefully
Can-do attitude and self-starter mentality
Independent learning mindset
Preferred Requirements
Healthcare/Medical experience (front or back office, or call center)
Experience with insurance processing and benefits
Call center experience
Experience in medical billing
Must have dependable work habits (good attendance/tardiness)
Ability to be on time and work the assigned schedule
Equal Employment Opportunity (EEO):
Valor Global
is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Background Check Requirement:
Employment at Valor Global is contingent upon the successful completion of a background check. Candidates must pass this screening to be eligible for and continue employment. Failure to meet background requirements may result in withdrawal of a job offer or termination of employment.
Position Requirements
PREFERRED EXPERIENCE:
• Medical/Dental patient scheduling / Medical Assistant
• Front Desk / Call Center experience
• EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel, with the ability to navigate through multiple systems simultaneously
• Spanish bilingual a plus
Full-Time/Part-Time Full-Time
Rate of Pay $16.50 ($17.50 Bilingual)
Position Customer Service Representative (Healthcare related)
Location Phoenix
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.
This position is currently accepting applications.
Description
Customer Service Representative, Healthcare Accounts -
AZ- Phoenix Applications Only
Valor Global
is a values-driven organization committed to delivering world-class customer experiences through innovation, empathy, and excellence. We partner with leading companies across various industries to support their customers with care, precision, and genuine concern. At
Valor Global , we're more than a service provider-we're a community that fosters growth, celebrates diversity, and empowers our team members to make a meaningful impact every day.
Valor Global
currently has openings for customer service representatives who work with medical accounts, taking calls from clients, patients, and insurance providers while supporting multiple customers and laboratory billing policies. Full-time positions are available for Inbound positions. The position is fully Remote, with company-provided equipment, so applicants must be in the Phoenix metro area.
Needed:
English Speaking Agents
Spanish Bilingual Agents
Job Duties
Provide excellent customer service in fast-paced environments
Manages multiple screens, chats, and calls without losing focus and Manages calls, chats, and emails efficiently. Client expectation is 50-60 calls a day
Assist patients with insurance updates, claim status, billing questions and concerns, patient responsibility, and payment options.
Be empathetic to sensitive situations.
Navigate and accurately document in software systems while assisting patients in real-time.
Always maintain HIPAA compliance
Know when to escalate scenarios to assist a caller best
Support multiple clients and lines of business
Explains medical bills, status of accounts, financial assistance programs, and processes insurance updates in accordance with the client's billing policies for hospitals, labs, pharmacies, and medical facilities
Read and interpret insurance explanation of benefits (EOBs)
Use proprietary systems and software
Be on the phone during the entire shift without disruptions or any background noise.
Must be in a private, quiet area to adhere to all
HIPAA
regulations
Handle policy changes, system updates, fluctuating call volumes, billing and process changes, and customer assignments based on business and client direction
Skills
Active listening skills, a friendly voice, and a strong phone presence
Familiarity with explanations of benefits, insurance, and patient billing
Excellent written and verbal communication
Maintains professionalism with a strong emphasis on empathy and customer service
Analytical thinking and problem-solving
Ability to research data while navigating systems
Adaptability to new systems and the ability to toggle between multiple screens efficiently
Multitasking in a fast-paced environment
Professional communication in notes and emails, using proper and complete sentences and punctuation
Calm demeanor in stressful situations
Ability to work independently and resourcefully
Can-do attitude and self-starter mentality
Independent learning mindset
Preferred Requirements
Healthcare/Medical experience (front or back office, or call center)
Experience with insurance processing and benefits
Call center experience
Experience in medical billing
Must have dependable work habits (good attendance/tardiness)
Ability to be on time and work the assigned schedule
Equal Employment Opportunity (EEO):
Valor Global
is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Background Check Requirement:
Employment at Valor Global is contingent upon the successful completion of a background check. Candidates must pass this screening to be eligible for and continue employment. Failure to meet background requirements may result in withdrawal of a job offer or termination of employment.
Position Requirements
PREFERRED EXPERIENCE:
• Medical/Dental patient scheduling / Medical Assistant
• Front Desk / Call Center experience
• EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel, with the ability to navigate through multiple systems simultaneously
• Spanish bilingual a plus
Full-Time/Part-Time Full-Time
Rate of Pay $16.50 ($17.50 Bilingual)
Position Customer Service Representative (Healthcare related)
Location Phoenix
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.
This position is currently accepting applications.