IT Support Specialist Job at Contact Discovery Services in Washington

Contact Discovery Services - Washington, DC Location: Onsite with remote capabilities - Washington, DC Start Date: Negotiable Skills Are you an experienced IT professional looking for a new challenge? Join our dynamic team at Contact Discovery Services as an IT Support Specialist. We seek a talented individual with a passion for technology, a strong technical background, and excellent problem-solving skills. This is a hybrid role requiring presence in our Washington DC office. The ideal candidate should be a self-starter with strong communication skills, highly motivated, and reliable. Responsibilities include: Triage, manage, and escalate issues via internal IT ticketing systems. Provide technical support and troubleshooting for hardware, software, network, and user issues, including onboarding/offboarding of employees and contractors. Install, configure, and maintain computer systems and software applications. Assist with monitoring and maintaining computer networks, including servers, routers, switches, and firewalls. Collaborate with cross-functional teams to develop and implement IT solutions. Assist with system audits and ensure compliance with security protocols and ISO 270001 certification. Assist in the planning and execution of IT projects. Create and maintain documentation of IT systems and procedures. Execute monthly OS and application patching and maintain vulnerability reporting and detection systems. Perform additional duties as assigned by management. Experience Bachelor's degree in Computer Science, Information Technology, or a related field preferred but not required. Minimum of 4 years of experience in IT support or a similar role. Strong knowledge of Windows and Linux operating systems. Proficiency in networking concepts and protocols. Experience administering Active Directory and user account permissions. Experience with server administration and virtualization technologies (e.g., VMware, Hyper-V, Horizon). Solid understanding of cybersecurity principles and best practices, including interfacing with external IT and security providers. Experience with Microsoft 365, including setup, configuration, and troubleshooting. Familiarity with storage systems and their administration (e.g., Nimble, TrueNAS). Proficiency in utilizing ERD tools for vulnerability management and security monitoring. Experience with RMM tools and scripting/automation. Qualifications Effective communication skills, both verbal and written. Willingness to work extended hours to meet deadlines. Strong organizational skills with attention to detail. Ability to work under pressure in time-sensitive situations. Teamwork and independent work capabilities. Ability to prioritize multiple projects. Strong troubleshooting and communication skills. Self-starter with the ability to identify IT needs, scope projects, and execute independently. Preferred Skills (Not Required) Certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, or equivalent. Scripting or programming experience (e.g., Python, PowerShell, JavaScript). Knowledge of ISO 270001 standards. Experience with eDiscovery support (e.g., Relativity, Nuix). Salary Range: $65,000.00 - $75,000.00 About Contact Contact Discovery Services provides top-tier service to Fortune 100/500 companies. We focus on innovative solutions and invest in our people and technology. Our team includes talented engineers, analysts, and project managers committed to excellence. We offer competitive benefits, flexible work schedules, and various company activities. Join us if you seek a fast-paced, exciting environment. #J-18808-Ljbffr