Skylight
Staff/Principal Service Designer, Technical (HHS)
Skylight, Washington, District of Columbia, us, 20022
Overview Staff/Principal Service Designer, Technical (HHS) — Washington, District of Columbia, United States.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today’s digital world. If you want to play a part in driving this movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters. About the job At Skylight, service designers connect human, digital, and organizational interactions to improve how government delivers services. They frame problems, uncover opportunities, and create practical solutions that bring measurable outcomes for the public. The U.S. Department of Health and Human Services (HHS) is launching one of the most ambitious transformations in government — and this is a rare chance to be part of it. You’ll join a high-impact team of product managers, researchers, designers, engineers, and security experts working side-by-side with HHS leadership to modernize the systems people rely on to access healthcare, strengthen cybersecurity that protects personal data, launch digital services used by tens of millions every day, and integrate data and AI responsibly into daily work across the department so teams at every level can make smarter, safer decisions. As a service designer on this project, you’ll work across disciplines to translate strategy into real improvements. You’ll conduct research, synthesize insights, and create service blueprints that guide implementation. You’ll also prepare federal teams to sustain these improvements by sharing knowledge and practices that last — from training and enablement to reusable tools like templates, playbooks, and decision records. What you’ll do
Lead service design strategy and planning to shape high-impact engagements Conduct research and synthesize findings into actionable insights and service blueprints Generate and test ideas through prototyping and experimentation to validate outcomes Partner with product, engineering, design, and data teammates to turn concepts into implemented solutions Ensure accessibility, security, and compliance are embedded from the start, including Section 508 standards Define success measures and make progress visible with clear metrics and reporting Facilitate workshops, create toolkits, and coach government partners to sustain improvements Deliver training and enablement, and leave behind reusable resources such as templates, playbooks, and decision records to sustain improvements What we're looking for
Experience applying service design methods to improve services and organizations Ability to conduct and synthesize research to uncover needs and guide design Experience creating artifacts such as service blueprints, prototypes, or workflows to translate insights into implementation Familiarity with accessibility requirements such as Section 508 and inclusive design practices Strong facilitation and collaboration skills to influence stakeholders and align teams Clear communication skills with executives, stakeholders, and delivery teams Commitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contract Ability to work effectively in a professional services environment Passion for improving public outcomes through great government services A mindset and work approach that align with Skylight’s core values Ability to spend time on-site at HHS in Washington, DC, or travel regularly for in-person work when needed Nice-to-have qualifications
Experience delivering modernization in civic tech, government, or other highly regulated sectors Familiarity with security and compliance contexts such as Authority to Operate (ATO) processes Experience working effectively on hybrid or distributed teams Other requirements
All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. You must be legally authorized to work in the U.S. now and in the future without sponsorship. As a government contractor, you may be required to obtain a public trust or security clearance. You may be required to complete a company background check successfully. Some roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This role requires some in-person time in Washington, DC. Candidates based in the DC area should be able to work on-site at HHS periodically. Candidates outside the area are welcome to apply, as long as they can travel to DC frequently for on-site collaboration. A relocation incentive of up to $10,000 is available. Salary ranges (illustrative): Associate Service Designer: $90,000–$125,000 Service Designer I: $120,000–$140,000 Service Designer II: $135,000–$160,000 Senior Service Designer: $150,000–$185,000 Staff Service Designer: $170,000–$203,000 Benefits and well-being
Medical, dental, and vision insurance Short-term and long-term disability insurance Life and AD&D insurance Dependent care FSA, healthcare FSA, health savings account Dollar-for-dollar 401(k) match up to 10% of salary with no vesting period Flexible paid-time-off policy plus 11 paid federal holidays Up to 12 weeks paid-time-off for eligible new birth, adoption, or foster parents Performance rewards, including salary increase, performance bonus, spot bonuses, and stock options Annual $2,000 allowance for professional development Annual $750 allowance for tech-related purchases Annual $100 swag budget for Skylight merchandise Dollar-for-dollar charitable donation matching up to $500 per year Flexible, remote-friendly work environment An environment that empowers you to unleash your superpowers for public good Interview tips We want you to have a great interview experience. Here are tips to help you prepare: Please include a portfolio of 1–2 work samples with your application that demonstrate skills related to the qualifications. Remove any access passwords or provide access details. See our join page for more on the interview process. Check out our Career Pathways framework to learn about Skylight roles and needed skills. If you’d like to request reasonable accommodations, contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and provide Form I-9 information to the federal government upon hire. We are an Equal Opportunity Employer and do not discriminate on protected characteristics. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to a voluntary self-identification survey. Completion is voluntary and confidential. This information will not affect hiring decisions. Skylight is an Equal Opportunity Employer. Disability Self-Identification (optional): Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
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Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today’s digital world. If you want to play a part in driving this movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters. About the job At Skylight, service designers connect human, digital, and organizational interactions to improve how government delivers services. They frame problems, uncover opportunities, and create practical solutions that bring measurable outcomes for the public. The U.S. Department of Health and Human Services (HHS) is launching one of the most ambitious transformations in government — and this is a rare chance to be part of it. You’ll join a high-impact team of product managers, researchers, designers, engineers, and security experts working side-by-side with HHS leadership to modernize the systems people rely on to access healthcare, strengthen cybersecurity that protects personal data, launch digital services used by tens of millions every day, and integrate data and AI responsibly into daily work across the department so teams at every level can make smarter, safer decisions. As a service designer on this project, you’ll work across disciplines to translate strategy into real improvements. You’ll conduct research, synthesize insights, and create service blueprints that guide implementation. You’ll also prepare federal teams to sustain these improvements by sharing knowledge and practices that last — from training and enablement to reusable tools like templates, playbooks, and decision records. What you’ll do
Lead service design strategy and planning to shape high-impact engagements Conduct research and synthesize findings into actionable insights and service blueprints Generate and test ideas through prototyping and experimentation to validate outcomes Partner with product, engineering, design, and data teammates to turn concepts into implemented solutions Ensure accessibility, security, and compliance are embedded from the start, including Section 508 standards Define success measures and make progress visible with clear metrics and reporting Facilitate workshops, create toolkits, and coach government partners to sustain improvements Deliver training and enablement, and leave behind reusable resources such as templates, playbooks, and decision records to sustain improvements What we're looking for
Experience applying service design methods to improve services and organizations Ability to conduct and synthesize research to uncover needs and guide design Experience creating artifacts such as service blueprints, prototypes, or workflows to translate insights into implementation Familiarity with accessibility requirements such as Section 508 and inclusive design practices Strong facilitation and collaboration skills to influence stakeholders and align teams Clear communication skills with executives, stakeholders, and delivery teams Commitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contract Ability to work effectively in a professional services environment Passion for improving public outcomes through great government services A mindset and work approach that align with Skylight’s core values Ability to spend time on-site at HHS in Washington, DC, or travel regularly for in-person work when needed Nice-to-have qualifications
Experience delivering modernization in civic tech, government, or other highly regulated sectors Familiarity with security and compliance contexts such as Authority to Operate (ATO) processes Experience working effectively on hybrid or distributed teams Other requirements
All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. You must be legally authorized to work in the U.S. now and in the future without sponsorship. As a government contractor, you may be required to obtain a public trust or security clearance. You may be required to complete a company background check successfully. Some roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This role requires some in-person time in Washington, DC. Candidates based in the DC area should be able to work on-site at HHS periodically. Candidates outside the area are welcome to apply, as long as they can travel to DC frequently for on-site collaboration. A relocation incentive of up to $10,000 is available. Salary ranges (illustrative): Associate Service Designer: $90,000–$125,000 Service Designer I: $120,000–$140,000 Service Designer II: $135,000–$160,000 Senior Service Designer: $150,000–$185,000 Staff Service Designer: $170,000–$203,000 Benefits and well-being
Medical, dental, and vision insurance Short-term and long-term disability insurance Life and AD&D insurance Dependent care FSA, healthcare FSA, health savings account Dollar-for-dollar 401(k) match up to 10% of salary with no vesting period Flexible paid-time-off policy plus 11 paid federal holidays Up to 12 weeks paid-time-off for eligible new birth, adoption, or foster parents Performance rewards, including salary increase, performance bonus, spot bonuses, and stock options Annual $2,000 allowance for professional development Annual $750 allowance for tech-related purchases Annual $100 swag budget for Skylight merchandise Dollar-for-dollar charitable donation matching up to $500 per year Flexible, remote-friendly work environment An environment that empowers you to unleash your superpowers for public good Interview tips We want you to have a great interview experience. Here are tips to help you prepare: Please include a portfolio of 1–2 work samples with your application that demonstrate skills related to the qualifications. Remove any access passwords or provide access details. See our join page for more on the interview process. Check out our Career Pathways framework to learn about Skylight roles and needed skills. If you’d like to request reasonable accommodations, contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and provide Form I-9 information to the federal government upon hire. We are an Equal Opportunity Employer and do not discriminate on protected characteristics. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to a voluntary self-identification survey. Completion is voluntary and confidential. This information will not affect hiring decisions. Skylight is an Equal Opportunity Employer. Disability Self-Identification (optional): Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
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