Leadec
JOB DESCRIPTION
Position: IT Support Technician
Location: Wilson, NC
Job Type: On-site (100%)
Reports to: Site Manager
Department: North American Operations Information Technology
Position Purpose: To provide support for the customer and work with customer IT department to maintain systems and equipment.
Essential Duties and Responsibilities:
• Demonstrates the values and business principles of Leadec.
• Works safely at all times.
• Ensure compliance and promote a culture based on safety, operational excellence, innovative thinking, and high-quality customer service.
• Foster an environment of continual learning.
• Drive safety prevention as a personal responsibility.
• Develop and retain a "Best in Class" team through selection, assessment, development, and recognition.
• Maintain high ethical standards and an appropriate level of confidentiality.
• Perform other duties as assigned by the Supervisor.
• Serving as the first point of contact for IT network support within the organization.
• Install, test, and label Ethernet / Fiber.
• Diagnosing and troubleshooting hardware issues.
• Repairing and replacing damaged components.
• Ensuring the security of network with proper installation following BICSI standard.
• Supporting projects to the entire plant.
• Maintain and install hardware. (Access Points, Switches, cameras, printers, monitors, computers, etc.).
• On some occasions, manufacture and modify structures for installing equipment.
• Process camera installation, build cameras brackets, and assemble cameras for installation.
• Troubleshooting fiber optic and repair.
• Install IDF boxes.
• Run conduit for installation of IDF box, Nema boxes, and network drops.
• Demolition of old equipment to provide clean installation.
• TV installation brackets and support.
• And everything to keep the plant running.
• Help IT tech with daily trouble calls.
• Adhering to and supporting all EHS and Quality objectives, in accordance with ISO 14001, 45001 and 9001 respectively.
• All other duties as assigned by Leadec manager.
Competencies:
• Managing Tasks
• Open Communication
• Self-Management
Knowledge, Skills, and Abilities:
• Communication Skills - Ability to communicate with all levels of Leadec and customer employees.
• Language Ability -- Talking to others to convey information effectively.
• Customer Service Orientation- Satisfying customers.
• Adaptability- Willingness to deal with unexpected challenges or circumstances.
• Problem Solving- Defines complex problems and brings about viable solutions.
• This position requires the person to be a highly organized, self-motivated individual who can work independently as well as work well with others.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Proficient in computer skills.
Position Qualifications:
• IT certification or 2 years' experience required.
• Must be able to interact with customers and employees at all levels.
• Work 8-hour shift, Monday-Friday.
• Work weekends as needed.
Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the key actions of the job:
Benefits:
Work Location: In person
As described in the job description
Position: IT Support Technician
Location: Wilson, NC
Job Type: On-site (100%)
Reports to: Site Manager
Department: North American Operations Information Technology
Position Purpose: To provide support for the customer and work with customer IT department to maintain systems and equipment.
Essential Duties and Responsibilities:
• Demonstrates the values and business principles of Leadec.
• Works safely at all times.
• Ensure compliance and promote a culture based on safety, operational excellence, innovative thinking, and high-quality customer service.
• Foster an environment of continual learning.
• Drive safety prevention as a personal responsibility.
• Develop and retain a "Best in Class" team through selection, assessment, development, and recognition.
• Maintain high ethical standards and an appropriate level of confidentiality.
• Perform other duties as assigned by the Supervisor.
• Serving as the first point of contact for IT network support within the organization.
• Install, test, and label Ethernet / Fiber.
• Diagnosing and troubleshooting hardware issues.
• Repairing and replacing damaged components.
• Ensuring the security of network with proper installation following BICSI standard.
• Supporting projects to the entire plant.
• Maintain and install hardware. (Access Points, Switches, cameras, printers, monitors, computers, etc.).
• On some occasions, manufacture and modify structures for installing equipment.
• Process camera installation, build cameras brackets, and assemble cameras for installation.
• Troubleshooting fiber optic and repair.
• Install IDF boxes.
• Run conduit for installation of IDF box, Nema boxes, and network drops.
• Demolition of old equipment to provide clean installation.
• TV installation brackets and support.
• And everything to keep the plant running.
• Help IT tech with daily trouble calls.
• Adhering to and supporting all EHS and Quality objectives, in accordance with ISO 14001, 45001 and 9001 respectively.
• All other duties as assigned by Leadec manager.
Competencies:
• Managing Tasks
• Open Communication
• Self-Management
Knowledge, Skills, and Abilities:
• Communication Skills - Ability to communicate with all levels of Leadec and customer employees.
• Language Ability -- Talking to others to convey information effectively.
• Customer Service Orientation- Satisfying customers.
• Adaptability- Willingness to deal with unexpected challenges or circumstances.
• Problem Solving- Defines complex problems and brings about viable solutions.
• This position requires the person to be a highly organized, self-motivated individual who can work independently as well as work well with others.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Proficient in computer skills.
Position Qualifications:
• IT certification or 2 years' experience required.
• Must be able to interact with customers and employees at all levels.
• Work 8-hour shift, Monday-Friday.
• Work weekends as needed.
Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the key actions of the job:
- Required to talk and/or hear in an office & industrial setting (noise level is moderate). Frequently required to stand and walk on concrete surfaces for 4 -12 hours. Occasionally required to reach with hands and arms; lift; climb or balance; kneel, crawl, stoop, or crouch.
- Vision requirements: close vision, distance vision, peripheral vision, and depth perception and focus adjustment.
- Work is performed in an office and industrial-manufacturing environment with significant time spent working on a computer or at a desk.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
As described in the job description