Belt Power
Job Description
Job Description
Customer Service Representative
Company Overview: Sparks-Mol, is the OEM and
Distributor/Reseller
Division of Belt Power, LLC., the nation’s leading fabricator specializing in conveyor system solutions for the processing, manufacturing, and material handling industries. We are committed to delivering high-quality, value-added, and innovative solutions that are precisely engineered to meet our customers’ unique needs. Our comprehensive product line includes a wide range of conveyor belting, drum motors and rollers, belting accessories, and conveying equipment components. Job Summary: The Customer Service Representative (CSR) at Sparks-Mol will be responsible for servicing both internal and external customers by supporting order entry, product inquiries, and issues resolution. This role will work closely with Outside Sales, Production, and leadership. The CSR will ensure orders are processed accurately and on time, while maintaining a high level of professionalism, communication, and customer satisfaction. Responsibilities: Demonstrate proactive communication with customers to ensure full understanding of products, projects, and services. Respond to customer inquiries via phone, email, and other channels in a timely and professional manner. Participate in after-hours customer service call rotation as scheduled. Partner with Outside Sales to understand customer needs and recommend appropriate solutions. Enter and maintain accurate orders/quotes in the ERP system, confirming product availability with Production. Communicate shipping dates, delays, and updates to customers as needed. Support Outside Sales with daily communication and assist in resolving quality or service issues to build customer loyalty. Review historical orders and quotes for accuracy in pricing and entry. Escalate pricing questions per company guidelines. Collaborating with Production to meet customer delivery schedules Utilize upselling and cross-selling techniques to support sales growth. Complete individual quarterly MBOs (Management by Objectives). Maintain updated and accurate customer information in the database. Place outbound calls for follow-up, issue resolution, or service confirmation. Stay current on product knowledge, internal processes, and policy changes. Meet or exceed established KPIs, service level agreements (SLAs), and departmental performance metrics. Attend and contribute to required meetings, training, and team initiatives. Respect, protect, support, company culture. Observe all prescribed safety rules and regulations. Required to wear Personal Protection Equipment (PPE) Always represent Belt Power in a professional manner. Requirements: High School diploma or equivalent education Experience in a customer service department is preferred. Experience in durable products, B2B manufacturing is a plus, but not necessary. Experience with CRM, ERP systems Strong attention to detail Ability to work as part of a team and collaborate with colleagues Strong written and verbal communication skills Strong math and computer skills Proficient in Microsoft Office (Outlook, Excel, Word) Desired Characteristics: Demonstrates leadership skills; has the ability to direct and empower others to complete tasks, support initiatives, and create a sense of unity. Ability and desire to quickly learn new processes and systems. Reliability, integrity, accuracy, positive attitude, organized, proactive, and adaptable. Physical Demands: The Customer Service Manager may lift and / or move up to 50 pounds and will require manual dexterity and strength in arms and feet to manipulate equipment controls. Tools, and other items used to make adjustments and/or minor maintenance. Will use hands, arms, back, and shoulders to handle, installs, position, move items, and manipulate other objects. Could be in a sitting, standing, bending, kneeling, or sitting position for long periods of time. Work Environment: While performing the duties of this position, the Customer Service Manager will be regularly exposed to working near moving and mechanical parts and equipment. The noise level in the work environment can be loud. Position Type and Expected Hours of Work: This is a full-time position in office, shop, and at the customer site. Typical workdays and hours are Monday through Friday, 8am to 5pm. Frequent overtime hours, and weekend work may be required. Pay Range:
$24.00 - $28.00 per hour
Job Description
Customer Service Representative
Company Overview: Sparks-Mol, is the OEM and
Distributor/Reseller
Division of Belt Power, LLC., the nation’s leading fabricator specializing in conveyor system solutions for the processing, manufacturing, and material handling industries. We are committed to delivering high-quality, value-added, and innovative solutions that are precisely engineered to meet our customers’ unique needs. Our comprehensive product line includes a wide range of conveyor belting, drum motors and rollers, belting accessories, and conveying equipment components. Job Summary: The Customer Service Representative (CSR) at Sparks-Mol will be responsible for servicing both internal and external customers by supporting order entry, product inquiries, and issues resolution. This role will work closely with Outside Sales, Production, and leadership. The CSR will ensure orders are processed accurately and on time, while maintaining a high level of professionalism, communication, and customer satisfaction. Responsibilities: Demonstrate proactive communication with customers to ensure full understanding of products, projects, and services. Respond to customer inquiries via phone, email, and other channels in a timely and professional manner. Participate in after-hours customer service call rotation as scheduled. Partner with Outside Sales to understand customer needs and recommend appropriate solutions. Enter and maintain accurate orders/quotes in the ERP system, confirming product availability with Production. Communicate shipping dates, delays, and updates to customers as needed. Support Outside Sales with daily communication and assist in resolving quality or service issues to build customer loyalty. Review historical orders and quotes for accuracy in pricing and entry. Escalate pricing questions per company guidelines. Collaborating with Production to meet customer delivery schedules Utilize upselling and cross-selling techniques to support sales growth. Complete individual quarterly MBOs (Management by Objectives). Maintain updated and accurate customer information in the database. Place outbound calls for follow-up, issue resolution, or service confirmation. Stay current on product knowledge, internal processes, and policy changes. Meet or exceed established KPIs, service level agreements (SLAs), and departmental performance metrics. Attend and contribute to required meetings, training, and team initiatives. Respect, protect, support, company culture. Observe all prescribed safety rules and regulations. Required to wear Personal Protection Equipment (PPE) Always represent Belt Power in a professional manner. Requirements: High School diploma or equivalent education Experience in a customer service department is preferred. Experience in durable products, B2B manufacturing is a plus, but not necessary. Experience with CRM, ERP systems Strong attention to detail Ability to work as part of a team and collaborate with colleagues Strong written and verbal communication skills Strong math and computer skills Proficient in Microsoft Office (Outlook, Excel, Word) Desired Characteristics: Demonstrates leadership skills; has the ability to direct and empower others to complete tasks, support initiatives, and create a sense of unity. Ability and desire to quickly learn new processes and systems. Reliability, integrity, accuracy, positive attitude, organized, proactive, and adaptable. Physical Demands: The Customer Service Manager may lift and / or move up to 50 pounds and will require manual dexterity and strength in arms and feet to manipulate equipment controls. Tools, and other items used to make adjustments and/or minor maintenance. Will use hands, arms, back, and shoulders to handle, installs, position, move items, and manipulate other objects. Could be in a sitting, standing, bending, kneeling, or sitting position for long periods of time. Work Environment: While performing the duties of this position, the Customer Service Manager will be regularly exposed to working near moving and mechanical parts and equipment. The noise level in the work environment can be loud. Position Type and Expected Hours of Work: This is a full-time position in office, shop, and at the customer site. Typical workdays and hours are Monday through Friday, 8am to 5pm. Frequent overtime hours, and weekend work may be required. Pay Range:
$24.00 - $28.00 per hour