Overview
At the San Francisco 49ers, our mission is simple but powerful: to create meaningful moments that inspire and connect. Whether it’s on the field, in the community, or behind the scenes, we’re united by the belief that the work we do has the power to bring people together and leave a lasting impact.
Success here takes more than passion; it’s about bringing your best to every challenge. We thrive by balancing priorities with precision, making thoughtful decisions in fast-paced environments, and always looking ahead to what’s next. Our team is built on core competencies that shape how we work: adaptability, integrity, collaboration, strong communication, and a relentless focus on continuous improvement. Together, these qualities fuel our ability to deliver world-class experiences for our fans, partners, and community.
If you’re excited about being part of a supportive team where you can develop your skills, share your ideas, and help make a difference, we’d love to have you join us.
Role Overview
The IT Support Analyst provides exceptional customer service and technical support for onsite and remote employees\' technology-related needs. The position will triage, escalate, and resolve users\' technical requests related to common workstation applications and hardware. This includes supporting all user devices and administering applications. This position also supports the technology needs of stadium staff on gamedays and during other large events.
This is an in-person role, working on site at 4949 Marie P DeBartolo Way and/or 4655 Great America Parkway in Santa Clara, California.
Responsibilities and Duties
- Responds to staff technology-related requests and issues within our ITSM platform. Accurately prioritizes, updates, and documents service requests, issues, and resolutions.
- Troubleshoots software and hardware-related issues and provides quick resolutions to support staff performing their daily job functions, ensuring SLAs are met.
- Installs, configures, and supports IT hardware, including laptops, desktops, monitors, mobile devices, tablets, and video conferencing systems.
- Installs, configures, troubleshoots, and administers enterprise applications such as Microsoft Azure, Active Directory, Intune, Office 365, Apple Business Manager, Kandji, Zoom, and KnowBe4, including the provisioning and de-provisioning of employees.
- Troubleshoots network communication issues, network services, and end-user network connectivity.
- Manages and tracks IT assets, including inventory and consumables, while contributing to demand planning strategies.
- Creates and maintains system-related documentation, policies, and procedures.
- Maintains and protects confidentiality regarding all aspects of employee information.
- Other duties as needed.
Required Abilities and Skills
- Personal organization, effectively balancing and prioritizing multiple or competing tasks.
- Excellent communication skills, both written and verbal.
- Self-motivated and enthusiastic about customer service and finding solutions.
- Establish credibility through timely, responsive, and authentic interactions.
- Familiar with technology hardware, including configuring and troubleshooting hardware-related problems.
- Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
- Operational familiarity with basic applications such as Microsoft Office Suite, Video Conferencing applications, and identity management software.
Required Education and/or Experience
- At least 2-4 years of relevant work experience in a technical service-related role.
- Formal education or an equivalent combination of education and experience.
- Experience with the support of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on end points.
- Experience with the administration and support of Google Workspace, Azure, Intune, Adobe products, Google software suite, Microsoft Windows, and Apple OS.
- Experience with user management tools such as Active Directory, Office 365 user accounts, Distribution lists, Security groups, and Exchange Mailbox management.
- ITIL or technical certifications are a plus.
Availability to work flexible hours, including shifts outside traditional business hours such as nights, weekends, and holidays.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The employee will be sitting in a typical office environment the majority of the time and may be exposed to outdoor weather conditions.
The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk and lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Travel
0% of travel time expected for the position.
Compensation
$80,000 - $82,000 annually