Customer Support Specialist Job at Ebix in Duluth

Join to apply for the Customer Support Specialist role at Ebix

Join to apply for the Customer Support Specialist role at Ebix

Get AI-powered advice on this job and more exclusive features.

Ebix Health's Customer Support group provides end user support for our suite of software solutions. The Customer Support Specialist is a highly visible position responsible for first level support to our customers.

We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.

Responsibilities will include

• Answer, research, and resolve support requests via phone, email and web in a timely and friendly manner
• Provide regular reporting on status of support requests, outstanding issues, activities and achievements
• Troubleshoot customer issues related to installations or general use of software
• Continually work to improve the effectiveness and efficiency of our support services
• Communicate with internal resources on level 2 and 3 support logs
  
  

Requirements

• Previous experience supporting software applications
• Ability to solve problems quickly and methodically
• Excellent verbal and written communication skills
• Independent self-starter with the ability to multi-task
• Ability to work in a fast-paced, high call volume environment
• Computer literate with knowledge of the Microsoft suite of products
• Ability to work 9 AM - 6 PM EST

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Ebix by 2x

Get notified about new Customer Support Specialist jobs in Duluth, GA.

Customer Service Representative - State Farm Agent Team Member

Buford, GA $40,000.00-$60,000.00 4 months ago

Sr. Principal Team Leader, Customer Support and Recovery

Atlanta, GA $100,000.00-$120,000.00 1 week ago

Customer Service Representative - State Farm Agent Team Member

Woodstock, GA $40,000.00-$60,000.00 2 years ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Atlanta, GA $111,200.00-$161,100.00 5 days ago

Customer Service Representative - State Farm Agent Team Member

Atlanta, GA $45,000.00-$65,000.00 4 months ago

Airline Customer Service Representative in ATL Airport - $18.50/hr

Customer Service Representative - State Farm Agent Team Member

Braselton, GA $48,000.00-$60,000.00 11 months ago

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Cumming, GA $38,000.00-$45,000.00 5 months ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Marietta, GA $40,000.00-$45,000.00 1 year ago

Customer Service Representative, Time-Limited

Customer Service Representative - State Farm Agent Team Member

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr