Desktop Support Specialist Job at Stefanini, Inc in New York
Stefanini, Inc, New York, NY, United States, 10261
Join us to co-create solutions for a better future!
Job Details
Technical Support Specialist
Location: New York, NY
Posted: 8/18/2025
Job ID: 61362
Category: Technical Support Specialist
Type: Full Time
Shift: 1
Remaining Positions: 5
Details:
Stefanini Group is hiring! Exciting opportunity awaits. Click Apply now or contact us at (248) 528-6566 or email Manisha Singh at manisha.singh@stefanini.com for faster processing.
The Level 2 Team is the face of IT for our clients, resolving BAU tickets and reacting to escalations. Responsibilities include providing on-site or remote support, troubleshooting, and collaborating across global support groups. Strong communication and technical skills are essential.
Responsibilities:
- Provide deskside IT support
- Diagnose and resolve desktop problems
- Install, configure, and maintain hardware/software
- Use ticket management system to record and resolve issues
- Collaborate with global support teams
- Participate in disaster recovery testing
- Document support procedures and solutions
- Maintain high customer service standards
- Perform other duties as assigned
Requirements:
- Minimum 5 years of relevant Desktop Support/Helpdesk experience
- Experience with printers, PCs, laptops, Win 7/10/11, MAC OS, VPN, Soft Phones, Remote Desktop, VDI
- Asset tracking and inventory management
- Support for phones and tablets (Windows, iPhone, Android)
- Experience with ServiceNow ticketing system
- Strong communication and customer service skills
- Proven ability to support clients in financial environments
- Excellent organizational and multitasking skills
- Ability to work independently and in teams
*Salary varies based on experience and qualifications. Some roles may include bonuses or incentives.*
About Stefanini Group:
Global provider of IT outsourcing, consulting, and staffing services with presence in the Americas, Europe, Africa, and Asia. CMM Level 5 company serving Fortune 1000 clients across various industries.
Pay Range: $30.00 - $40.00