Esclations Manager (Call Center) Job at Automated Health Systems in Pittsburgh

Automated Health Systems (AHS) is seeking Call Center (Escalations) Manager to manage and oversee Customer Escalations.

Benefits:

• Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
• Comprehensive and ongoing training
• Employee Wellness Program
• Strong company culture with career growth opportunities

Responsibilities:

• Act as the point of contact for complex customer issues that require immediate attention and resolution
• Ensure customer satisfaction by effectively resolving escalated concerns, improving work processes, and collaborating with the Project’s management team

Qualifications for the position include:

• 3-5 years of experience in customer support, operations, or a related field, with a focus on escalations management.
• Minimum 3-5 years direct management experience in a high-volume contact Center; Previous Health care or public assistance program background preferred
• Bachelor’s degree in related field or equivalent experience required

AHS is an Equal Opportunity Employer.

Please visit our website for more information:

“The Enlightened Choice in Health Service Management”