StepStone Hospitality Inc.
Guest Service Agent PM (PBX Operator)
StepStone Hospitality Inc., Charlotte, North Carolina, United States, 28204
Job Description
Job Description Description: The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Guest Service Agent/ PBX Operator to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space. The ideal candidate will have at least three to six months related experience, exceptional communication skills, and a passion for delivering excellent service to our guests!
Evening Shift: 3pm-11:30pm
Administration • Answer hotel switchboard, transfer calls to guest rooms or other hotel facilities as requested. • Deal with telephone related requests from groups such as special extensions for calls, messages, etc. • Handle and close all guest requests using GXP; become a GXP power user. • Communicate requests of hotel guests to appropriate departments to ensure guest satisfaction; open, follow-up on, and close cases on GXP to ensure task completion. • Handle emergency procedures such as calling fire department, Requirements:
• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. • Ability to accurately report information. • Ability to assist with various office tasks as needed. • Ability to scrupulously follow
Job Description Description: The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Guest Service Agent/ PBX Operator to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space. The ideal candidate will have at least three to six months related experience, exceptional communication skills, and a passion for delivering excellent service to our guests!
Evening Shift: 3pm-11:30pm
Administration • Answer hotel switchboard, transfer calls to guest rooms or other hotel facilities as requested. • Deal with telephone related requests from groups such as special extensions for calls, messages, etc. • Handle and close all guest requests using GXP; become a GXP power user. • Communicate requests of hotel guests to appropriate departments to ensure guest satisfaction; open, follow-up on, and close cases on GXP to ensure task completion. • Handle emergency procedures such as calling fire department, Requirements:
• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. • Ability to accurately report information. • Ability to assist with various office tasks as needed. • Ability to scrupulously follow