ASSOCIATION HOUSE OF CHICAGO
Job Description
Job Description Description: The Facilities Operations Manager is responsible for the effective operation, maintenance, and stewardship of the organization’s facilities, including a 153,000 square foot flagship social service center and three residential facilities. This position oversees a team of 12
maintenance/janitorial
staff and three (3) maintenance mechanics, ensuring that facilities are safe, efficient, welcoming, and well-maintained to support the organization’s mission. The Manager will create and maintain a facilities dashboard to track projects, preventive maintenance, and performance metrics, and will play a central role in communication with a large and diverse staff team. Requirements: Leadership & Oversight Supervise, train, and evaluate
maintenance/janitorial
staff (12) and mechanics (3). Foster a team-oriented environment with an emphasis on clear communication, inclusion, and accountability. Develop work schedules, assign tasks, and monitor performance to ensure timely and high-quality service delivery. Facility Operations & Maintenance Oversee daily operations of all facilities, including maintenance, custodial, HVAC, mechanical, electrical, plumbing, and groundskeeping. Manage preventive maintenance programs to maximize the lifespan of building systems and equipment. Ensure compliance with local, state, and federal building codes, OSHA standards, life safety, fire safety, and ADA requirements. Serve as primary liaison with outside contractors, vendors, and inspectors. Oversee security and safety systems in collaboration with program and administrative leadership. Capital Planning & Project Management Develop and maintain a facilities operations dashboard to track active projects, preventive maintenance schedules, capital improvements, and budget metrics. Coordinate and oversee facility-related capital projects, renovations, and upgrades. Assist with long-term facilities planning, including sustainability initiatives and cost-saving measures. Budget & Resource Management Prepare and manage the facilities budget, including forecasting, monitoring expenses, and identifying cost efficiencies. Oversee purchasing and inventory of maintenance supplies, tools, and equipment. Communication & Collaboration Serve as the key communicator between facilities staff, program staff, and senior leadership regarding building-related needs. Translate technical issues into accessible updates for non-technical staff. Work effectively with a culturally and linguistically diverse workforce, residents, and community members.
Qualifications
Required Bachelor’s degree required, Master’s degree preferred. Minimum of 5 years of progressively responsible experience in facilities management, plant operations, or related field. Minimum of 3 years of supervisory experience with diverse teams. Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical) and custodial operations. Demonstrated ability to manage large-scale facilities (100,000+ sq. ft.) and multi-site operations. Excellent communication and interpersonal skills; ability to engage effectively across cultures, languages, and staff levels. Strong organizational and project management skills, including
dashboard/reporting
tools (Excel, Smartsheet, Asana, or similar). Spanish comprehension (oral and written) a plus, though not required. Preferred Certifications & Training Facilities Management Professional (FMP) or Certified Facility Manager (CFM) – International Facility Management Association (IFMA). OSHA 30-Hour General Industry Certification. Building Operator Certification (BOC) – recognized in Illinois. Certified Plant Maintenance Manager (CPMM) – Association for Facilities Engineering. EPA Section 608 Certification (for HVAC/Refrigeration handling). Illinois Stationary Engineer’s License (if applicable to facility systems). Valid Illinois driver’s license and ability to travel between sites. Working Conditions Primarily on-site role, with occasional evening/weekend work for emergencies or special projects. Frequent walking, standing, climbing ladders, and lifting up to 50 lbs. required. On-call availability for urgent facility issues. Compensation & Benefits Annual salary range of $85,000 to $95,000, and benefits package according to organizational policy.
Job Description Description: The Facilities Operations Manager is responsible for the effective operation, maintenance, and stewardship of the organization’s facilities, including a 153,000 square foot flagship social service center and three residential facilities. This position oversees a team of 12
maintenance/janitorial
staff and three (3) maintenance mechanics, ensuring that facilities are safe, efficient, welcoming, and well-maintained to support the organization’s mission. The Manager will create and maintain a facilities dashboard to track projects, preventive maintenance, and performance metrics, and will play a central role in communication with a large and diverse staff team. Requirements: Leadership & Oversight Supervise, train, and evaluate
maintenance/janitorial
staff (12) and mechanics (3). Foster a team-oriented environment with an emphasis on clear communication, inclusion, and accountability. Develop work schedules, assign tasks, and monitor performance to ensure timely and high-quality service delivery. Facility Operations & Maintenance Oversee daily operations of all facilities, including maintenance, custodial, HVAC, mechanical, electrical, plumbing, and groundskeeping. Manage preventive maintenance programs to maximize the lifespan of building systems and equipment. Ensure compliance with local, state, and federal building codes, OSHA standards, life safety, fire safety, and ADA requirements. Serve as primary liaison with outside contractors, vendors, and inspectors. Oversee security and safety systems in collaboration with program and administrative leadership. Capital Planning & Project Management Develop and maintain a facilities operations dashboard to track active projects, preventive maintenance schedules, capital improvements, and budget metrics. Coordinate and oversee facility-related capital projects, renovations, and upgrades. Assist with long-term facilities planning, including sustainability initiatives and cost-saving measures. Budget & Resource Management Prepare and manage the facilities budget, including forecasting, monitoring expenses, and identifying cost efficiencies. Oversee purchasing and inventory of maintenance supplies, tools, and equipment. Communication & Collaboration Serve as the key communicator between facilities staff, program staff, and senior leadership regarding building-related needs. Translate technical issues into accessible updates for non-technical staff. Work effectively with a culturally and linguistically diverse workforce, residents, and community members.
Qualifications
Required Bachelor’s degree required, Master’s degree preferred. Minimum of 5 years of progressively responsible experience in facilities management, plant operations, or related field. Minimum of 3 years of supervisory experience with diverse teams. Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical) and custodial operations. Demonstrated ability to manage large-scale facilities (100,000+ sq. ft.) and multi-site operations. Excellent communication and interpersonal skills; ability to engage effectively across cultures, languages, and staff levels. Strong organizational and project management skills, including
dashboard/reporting
tools (Excel, Smartsheet, Asana, or similar). Spanish comprehension (oral and written) a plus, though not required. Preferred Certifications & Training Facilities Management Professional (FMP) or Certified Facility Manager (CFM) – International Facility Management Association (IFMA). OSHA 30-Hour General Industry Certification. Building Operator Certification (BOC) – recognized in Illinois. Certified Plant Maintenance Manager (CPMM) – Association for Facilities Engineering. EPA Section 608 Certification (for HVAC/Refrigeration handling). Illinois Stationary Engineer’s License (if applicable to facility systems). Valid Illinois driver’s license and ability to travel between sites. Working Conditions Primarily on-site role, with occasional evening/weekend work for emergencies or special projects. Frequent walking, standing, climbing ladders, and lifting up to 50 lbs. required. On-call availability for urgent facility issues. Compensation & Benefits Annual salary range of $85,000 to $95,000, and benefits package according to organizational policy.