RBC Capital Markets, LLC
Associate, Client Service Operations
RBC Capital Markets, LLC, Jersey City, New Jersey, United States, 07390
Job Description
Job Description
BCS Client Service Operations will focus on establishing product vision, strategy and roadmap for the newly established Cash Management business in RBC US. Client Service is critical to the success of the cash management business. Client Service Operations is responsible for working with the Cash Management journey owners to establish a client service model that is digitally driven to provide seamless client interaction with RBC systems and staff. This role will define, prioritize and implement Client fulfillment, maintenance and service models and processes. CORE integration and liquidity models for the US cash management to deliver client backed digital first solutions. The Director will operate with the agile delivery approach and work collaboratively with teams across engineering, operations, sales, legal, compliance, risk and strategic vendors deliver innovative and best in class outcome.
What will
you do? Support day to day functions of the BCS RBC Clear team -This includes but is not limited to ensuring that financial transactions are processed accurately, efficiently, securely, and in compliance with internal policies and regulatory requirements. Account Maintenance
Clearing and Settlement
Customer Support with operational needs. This includes but is not limited to resolving transaction issues or escalations as a front-line staff
Escalation handling - managing failed transactions, duplicates, fraud claims, or returns
Support ACH & Fedwire payment processing - Specifically, exception handling and reconciliation /settlement processes. This also includes managing workflows, priorities, and escalations
Procedure documentation and operationalizing RBC Clear Products/Features
Collaborate to create an end-to-end journey strategy from inception, and determine business value to be created
Drive business innovation and uncover business opportunities
Inspire and foster a clear business vision across business platforms
Collaborate to create clear outcomes and business results
Ensure customer-driven design across user pain points, market needs, and usability test results
Driving to perform as a high performing team
Garnering support and connections through relationships
Be a voice at the table to set direction
What do you need to succeed? General Considerations for Success: High attention to detail
Collaboration and alignment
Aptitude for transformation and tabling the "tough" discussions
Knowing when to push, pivot and when to let go
Prioritization and strategic framing of priorities
Knowing when to say "no"
Experience with core banking platforms
Experience ensuring compliance with internal audit controls and external regulations (Nice to have: understanding of NACHA operating rules)
Details in the attributes for consideration: Driving process improvement and automation
Ability to identify patters in returns or fraud
Handling disputes, reinitiations and unauthorized transaction claims
Collaboration with risk, fraud, and risk teams on sensitive cases
Liaising with clients, vendors, or and internal departments about AH/Fedwire issues
Clear documentation and communication for exception handling and escalations
Representing ACG/Fedwire operations in audits
The ability to develop the strategy, identify objectives and determine metrics of measurement - and then monitor for outcomes
The ability to push on paradigms and challenge the status quo
Ability to think differently about how we solve the problems
As pertains, provide transparency of communication regarding enterprise goals, decisions, changes
Share journey work status, achievements and needs back to leadership
Proactively spot and identify opportunities and obstacles to product and stakeholders
Quickly seek to resolve issues that are impeding product strategy, development or deliver
Communication skills for cross functional coordination
The good-faith expected salary range for the above position is
$75,000.00 - $100,000.00
depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC's high-performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder value
#LI-KA2 Job Skills Active Learning, Adaptability, Communication, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management
Additional Job Details Address: CNB, 30 HUDSON STREET:JERSEY CITY
City: Jersey City
Country: United States of America
Work hours/week: 40
Employment Type: Full time
Platform: CAPITAL MARKETS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-09-23
Application Deadline: 2025-10-07
Note
:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above I
nclusion
and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
you do? Support day to day functions of the BCS RBC Clear team -This includes but is not limited to ensuring that financial transactions are processed accurately, efficiently, securely, and in compliance with internal policies and regulatory requirements. Account Maintenance
Clearing and Settlement
Customer Support with operational needs. This includes but is not limited to resolving transaction issues or escalations as a front-line staff
Escalation handling - managing failed transactions, duplicates, fraud claims, or returns
Support ACH & Fedwire payment processing - Specifically, exception handling and reconciliation /settlement processes. This also includes managing workflows, priorities, and escalations
Procedure documentation and operationalizing RBC Clear Products/Features
Collaborate to create an end-to-end journey strategy from inception, and determine business value to be created
Drive business innovation and uncover business opportunities
Inspire and foster a clear business vision across business platforms
Collaborate to create clear outcomes and business results
Ensure customer-driven design across user pain points, market needs, and usability test results
Driving to perform as a high performing team
Garnering support and connections through relationships
Be a voice at the table to set direction
What do you need to succeed? General Considerations for Success: High attention to detail
Collaboration and alignment
Aptitude for transformation and tabling the "tough" discussions
Knowing when to push, pivot and when to let go
Prioritization and strategic framing of priorities
Knowing when to say "no"
Experience with core banking platforms
Experience ensuring compliance with internal audit controls and external regulations (Nice to have: understanding of NACHA operating rules)
Details in the attributes for consideration: Driving process improvement and automation
Ability to identify patters in returns or fraud
Handling disputes, reinitiations and unauthorized transaction claims
Collaboration with risk, fraud, and risk teams on sensitive cases
Liaising with clients, vendors, or and internal departments about AH/Fedwire issues
Clear documentation and communication for exception handling and escalations
Representing ACG/Fedwire operations in audits
The ability to develop the strategy, identify objectives and determine metrics of measurement - and then monitor for outcomes
The ability to push on paradigms and challenge the status quo
Ability to think differently about how we solve the problems
As pertains, provide transparency of communication regarding enterprise goals, decisions, changes
Share journey work status, achievements and needs back to leadership
Proactively spot and identify opportunities and obstacles to product and stakeholders
Quickly seek to resolve issues that are impeding product strategy, development or deliver
Communication skills for cross functional coordination
The good-faith expected salary range for the above position is
$75,000.00 - $100,000.00
depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC's high-performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder value
#LI-KA2 Job Skills Active Learning, Adaptability, Communication, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management
Additional Job Details Address: CNB, 30 HUDSON STREET:JERSEY CITY
City: Jersey City
Country: United States of America
Work hours/week: 40
Employment Type: Full time
Platform: CAPITAL MARKETS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-09-23
Application Deadline: 2025-10-07
Note
:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above I
nclusion
and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.