Soft Tech Consulting is hiring: Business Analyst in Washington

Overview Soft Tech Consulting is seeking an experienced Sr. Business Analyst to support a dynamic range of platform services, including ServiceNow, MuleSoft, Okta, Box, Socrata, and Zendesk. The ideal candidate will bring strong business analysis expertise, coupled with project management skills, to drive successful implementation and optimization of these platforms. This role involves collaborating with stakeholders, managing requirements, and ensuring smooth delivery of solutions that meet business objectives. MUST BE US CITIZEN MUST BE IN THE NATIONAL CAPITAL REGION; RETURN TO 100% ONSITE ANTICIPATED IN THE NEAR FUTURE MUST BE ABLE TO OBTAIN PUBLIC TRUST Salary is dependent upon the candidate’s skills, experience, education and certifications Soft Tech offers competitive benefits in the areas of: medical, dental, vision, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, and paid holidays Responsibilities Collaborate with stakeholders to gather, document, and analyze business requirements. Develop system documentation, including workflows, user stories, and process maps. Lead efforts to streamline and optimize business processes across platforms. Facilitate User Acceptance Testing (UAT) and ensure solutions align with business needs. Manage project timelines, deliverables, and risks, ensuring consistent progress and alignment with goals. Provide technical documentation, user guides, and training for platform users. Conduct data analysis to identify improvement areas and implement solutions. Participate in sprint planning, backlog management, and other Agile ceremonies. Regularly report project status and updates to stakeholders and leadership. Qualifications Bachelor's degree in a related field or equivalent experience. 5+ years of experience as a Business Analyst, with knowledge of ServiceNow and similar platforms. Strong project management skills, including resource management, risk mitigation, and schedule adherence. Proficiency in Agile methodologies, backlog management, and sprint planning. Excellent communication and stakeholder management skills. Experience with system testing, UAT, and technical documentation. Ability to analyze complex data and develop actionable insights. Certifications in PMP, Agile, or Scrum methodologies preferred. Able to work independently with little to no oversight. About Us Soft Tech Consulting, Inc. is a woman- and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech offers enterprise-class IT solutions. Our mission is to help government and other organizations design, implement, and maintain mission-critical IT solutions, focusing on both our employees and customers to deliver quality support. Equal Opportunity Employer. Other details Seniority level: Mid-Senior level Employment type: Full-time Job function: Research, Analyst, and Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr