The City of Houston
Customer Service Representative II (Enterprise/Contract Water)
The City of Houston, Houston, Texas, United States, 77246
Customer Service Representative II (Enterprise/Contract Water)
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Customer Service Representative II (Enterprise/Contract Water)
Salary
$1,659.00 - $1,757.73 Biweekly
Location
4200 Leeland
Job Type
Full Time
Job Number
37174
Department
Houston Public Works
Opening Date
09/26/2025
Closing Date
10/2/2025 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: All Persons Interested
Division/Section: Utility Billing / Enterprise Contract Water
Reporting Location: 4200 Leeland
Workdays & Hours: Monday - Friday, 8:00am - 5:00pm
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Customer Service Representative II duties will include but are not limited to:
Researches, analyzes, and resolves standard customer problems and Inquiries by various forms of communication i.e. phone, email, In person, etc,
Prepares documentation to bill and adjust customer accounts for accuracy while maintaining security and confidentiality.
Maintains and monitors various records and reports for customer assistance.
Assist with the dispatching of field work assignments to ensure reading and billing accuracy.
Provides information on City programs, rates and/or process changes and guidelines.
May create work orders and assist with special projects.
May function in a lead capacity.
May perform other departmental duties as assigned
WORKING CONDITIONS
Position is physically comfortable most of the time with occasional periods of walking, standing, stooping, bending and lifting materials of up to 10 pounds.
This is a Houston Public Works Department Position at the Tier II Level
MINIMUM REQUIREMENTS
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED certificate.
MINIMUM EXPERIENCE REQUIREMENTS
Two (2) years of Administrative or customer service-related experience are required.
Substitution: An Associate degree may be substituted for up to two (2) years of experience.
MINIMUM LICENSE REQUIREMENTS
None
PREFERENCES
Preference may be given to applicants with the following:
Call Center, Collections, and/or Utility experience
Three years of Customer Service Experience in a high-volume telephone or customer service environment. Technology proficiency (i.e. Microsoft Office)
Ideal candidate will be detail oriented, have good written and oral communication skills, and have experience using Excel for tracking and performance measures.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. The department may administer skills assessment test.
SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade: 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or please call 832.393.6737.
"If you need special services or accommodations, call 832-393-6737. (TTY 7-1-1)
"If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, with specific instructions, should you be selected to advance in our recruitment process.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
11 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Please select the scenario that describes your education.
Less than a High School Diploma/ GED
High School diploma/GED
Associate’s degree or higher
02
How many years of administrative or customer service-related experience do you have?
6 months
1 year
1 but less than 2 years
2 but less than 3 years
3 years or more
None
03
Describe your administrative or customer service experience. {If no experience, enter 'N/A')
04
How many years of administrative or customer service experience do you have in water, sewer, drainage/storm water, electricity or gas utility service)?
Less than 2 years
2 - 3 years
3 - 4 years
4 - 5 years
5 years or more
No experience
05
Describe your administrative or customer service experience in water, sewer, drainage/storm water, electricity or gas utility service? {If no experience, enter 'N/A')
06
How many years of experience do you have billing for single family homes, large commercial, retail, industrial or multi-family accounts for water, sewer, drainage/storm water, electricity or gas utility service?
Less than 2 years
2 - 3 years
3 - 4 years
4 - 5 years
5 years or more experience
No experience
07
Describe your years of experience provided in above question. (If no experience, enter 'N/A')
08
How many years of field meter reading/inspection experience do you have with single family homes, large commercial, retail, Industrial or multi-family accounts for electricity or gas utility service?
Less than 2 years
2 - 3 years
3 - 4 years
4 - 5 years
5 years or more
No experience
09
Describe your years of experience provided in above question. (If no experience, enter N/A')
10
What is your level of proficiency In Microsoft Excel?
Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks.
Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands.
Advance Microsoft Excel: Customize the work area, use advanced functions {Names, VLOOKUP, IF, IS), work with PivotTables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA.
None of the Above
11
Please select all of the languages below that you can read, speak and write fluently:
Spanish
Vietnamese
None of the above
12
Are you currently a City of Houston Employee?
Yes
No
13
If you answered yes to above question, are you currently a Houston Public Works employee within the City of Houston?
Yes
No
14
If you answered yes to above question, are you a current Utility Billing employee within Houston Public Works?
Yes
No
15
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5090766)
Apply
Customer Service Representative II (Enterprise/Contract Water)
Salary
$1,659.00 - $1,757.73 Biweekly
Location
4200 Leeland
Job Type
Full Time
Job Number
37174
Department
Houston Public Works
Opening Date
09/26/2025
Closing Date
10/2/2025 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: All Persons Interested
Division/Section: Utility Billing / Enterprise Contract Water
Reporting Location: 4200 Leeland
Workdays & Hours: Monday - Friday, 8:00am - 5:00pm
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Customer Service Representative II duties will include but are not limited to:
Researches, analyzes, and resolves standard customer problems and Inquiries by various forms of communication i.e. phone, email, In person, etc,
Prepares documentation to bill and adjust customer accounts for accuracy while maintaining security and confidentiality.
Maintains and monitors various records and reports for customer assistance.
Assist with the dispatching of field work assignments to ensure reading and billing accuracy.
Provides information on City programs, rates and/or process changes and guidelines.
May create work orders and assist with special projects.
May function in a lead capacity.
May perform other departmental duties as assigned
WORKING CONDITIONS
Position is physically comfortable most of the time with occasional periods of walking, standing, stooping, bending and lifting materials of up to 10 pounds.
This is a Houston Public Works Department Position at the Tier II Level
MINIMUM REQUIREMENTS
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED certificate.
MINIMUM EXPERIENCE REQUIREMENTS
Two (2) years of Administrative or customer service-related experience are required.
Substitution: An Associate degree may be substituted for up to two (2) years of experience.
MINIMUM LICENSE REQUIREMENTS
None
PREFERENCES
Preference may be given to applicants with the following:
Call Center, Collections, and/or Utility experience
Three years of Customer Service Experience in a high-volume telephone or customer service environment. Technology proficiency (i.e. Microsoft Office)
Ideal candidate will be detail oriented, have good written and oral communication skills, and have experience using Excel for tracking and performance measures.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. The department may administer skills assessment test.
SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade: 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or please call 832.393.6737.
"If you need special services or accommodations, call 832-393-6737. (TTY 7-1-1)
"If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, with specific instructions, should you be selected to advance in our recruitment process.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
11 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Please select the scenario that describes your education.
Less than a High School Diploma/ GED
High School diploma/GED
Associate’s degree or higher
02
How many years of administrative or customer service-related experience do you have?
6 months
1 year
1 but less than 2 years
2 but less than 3 years
3 years or more
None
03
Describe your administrative or customer service experience. {If no experience, enter 'N/A')
04
How many years of administrative or customer service experience do you have in water, sewer, drainage/storm water, electricity or gas utility service)?
Less than 2 years
2 - 3 years
3 - 4 years
4 - 5 years
5 years or more
No experience
05
Describe your administrative or customer service experience in water, sewer, drainage/storm water, electricity or gas utility service? {If no experience, enter 'N/A')
06
How many years of experience do you have billing for single family homes, large commercial, retail, industrial or multi-family accounts for water, sewer, drainage/storm water, electricity or gas utility service?
Less than 2 years
2 - 3 years
3 - 4 years
4 - 5 years
5 years or more experience
No experience
07
Describe your years of experience provided in above question. (If no experience, enter 'N/A')
08
How many years of field meter reading/inspection experience do you have with single family homes, large commercial, retail, Industrial or multi-family accounts for electricity or gas utility service?
Less than 2 years
2 - 3 years
3 - 4 years
4 - 5 years
5 years or more
No experience
09
Describe your years of experience provided in above question. (If no experience, enter N/A')
10
What is your level of proficiency In Microsoft Excel?
Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks.
Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands.
Advance Microsoft Excel: Customize the work area, use advanced functions {Names, VLOOKUP, IF, IS), work with PivotTables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA.
None of the Above
11
Please select all of the languages below that you can read, speak and write fluently:
Spanish
Vietnamese
None of the above
12
Are you currently a City of Houston Employee?
Yes
No
13
If you answered yes to above question, are you currently a Houston Public Works employee within the City of Houston?
Yes
No
14
If you answered yes to above question, are you a current Utility Billing employee within Houston Public Works?
Yes
No
15
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question