Hy-Vee, Inc. is hiring: Coffee Shop Barista in West Des Moines

Job Description

Job Title: Barista

Department: Coffee Shop

FLSA: Non-Exempt

General Function
As a Coffee Shop Barista, this position will be responsible for reviewing and filling customer orders for the day, handling food in a safe manner and ensuring the work area is always clean and neat. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager

Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Greets customers in a friendly manner and strives to learn and use customers’ names when possible.
• Assist customers by: escorting them to products, securing items out of reach, loading/unloading heavy items, noting and passing along customer suggestions or requests, and enhancing the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to callers including taking customer orders.
• Take customer orders at the counter and work with coworkers as a team to ensure customer satisfaction and a pleasant work environment.
• Handle food in a safe manner and maintain a clean work area; review the freshness of food and ensure adequate food supply with a production list.
• Anticipate product needs daily and prepare/replenish products as necessary.
• Check in products, store them, and review invoices when applicable.
• Operate department registers and handle payments as needed.
• Remove trash in a timely manner and adhere to personal hygiene, dress, and company policies.
• Report to work as scheduled and on time.

Secondary Duties And Responsibilities

• Wash dishes as necessary.
• Order products and supplies as needed.
• Price products for customers as necessary.
• Assist in other areas of the store as needed.
• Perform other job-related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to understand and follow detailed written or verbal instructions; handle a few concrete variables.
• Basic arithmetic; ability to copy figures, count, and record.
• Ability to understand and follow verbal or demonstrated instructions; identify information; request supplies orally or in writing.

Education And Experience

Less than high school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements

• Ability to perform medium work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
• Vision requirements include distance vision within 20 feet with or without correction, color vision, depth perception and field of vision.
• Ability to perform physical activities including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties are normally conducted in a store environment with potential exposure to noise, equipment movement hazards, cleaning chemicals/solvents, electrical hazards, and temperature extremes. There is significant pressure to meet deadlines and handle multiple priorities.

Equipment Used To Perform Job

Standard café/shop tools and equipment including disposal, trash compactor, dishwasher, register system, ice machines, soda machine, scales, and knives.

Contacts

Daily contact with the general public and customers; contact with federal/state governmental or regulatory agencies regarding inspections.

Are you ready to smile, apply today.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Retail

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