Overview
Join to apply for the Remote Call Center Agent role at Jerry
We are looking for a Call Center Agent to join our growing team. You will help our existing customers make changes to their current insurance policies from Jerry's 55+ carrier partners, process service changes, and answer questions about policy details with enthusiasm and care.
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Answer questions regarding existing insurance policies related to coverages or policy benefits, or make changes to existing policies
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Who You Are
- You can multitask and manage multiple competing priorities
- You are passionate about helping others
- 2+ years of experience working in a call center environment
Compensation And Perks
- Hourly wage: $19.00 - $21.00
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- Access to an extensive portfolio of insurance carriers and products (over 55 carriers)
Schedule
- Monday to Friday 1:30pm - 12am EST
About Jerry.ai
Jerry.ai is America’s first and only super app to simplify car ownership. We redefine how people manage owning a car and provide AI-powered services for car owners. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store, serving millions of customers. Jerry.ai was founded in 2017 and has raised significant financing to support our growth.
Join our team of passionate, curious, and collaborative people who love solving real-world problems.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Software Development
Equal Opportunity
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable laws.
Jerry.ai is committed to providing reasonable accommodations in the job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai