Jobs via Dice is hiring: L2 IT Support Specialist in Los Angeles

Overview

Our client, a Media & Entertainment Firm, is seeking to hire an L2 Support Engineer to provide advanced technical support for escalated issues from L1. This role involves deeper troubleshooting, root cause analysis, and collaborating with other IT teams to resolve complex problems. Position requires onsite presence, Monday through Friday. Must be willing to work weekends and evenings as needed.

Key Responsibilities

• Handle escalated issues from L1 and ensure timely resolution within SLAs.
• Perform in-depth troubleshooting for hardware, operating systems, networks, and applications.
• Work with vendors and engineering teams for unresolved issues.
• Provide support for server administration, network troubleshooting, and application configurations.
• Identify recurring issues and provide documentation for knowledge base/FAQ updates.
• Mentor and assist L1 support team with technical guidance and training.
• Participate in on-call rotation and incident management when required.

Required Skills & Qualifications

• 3-5 years of experience in IT support, system administration, or related roles.
• Strong expertise in Windows/Linux/MacOS environments.
• Proficient in Active Directory, Exchange, O365, and remote desktop tools.
• Advanced networking knowledge (TCP/IP, firewalls, routing, VPN).
• Experience with ITSM ticketing systems and monitoring tools.
• Strong problem-solving and analytical skills.
• Relevant certifications (e.g., CompTIA Network+, Microsoft, ITIL, Cisco CCNA) preferred.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development