BoF Careers
Bloomingdale's Director, Top Client Development - CHM
BoF Careers, Newton, Massachusetts, us, 02458
Join to apply for the
Director, Top Client Development - CHM
role at
BoF Careers 1 day ago Be among the first 25 applicants Join to apply for the
Director, Top Client Development - CHM
role at
BoF Careers Get AI-powered advice on this job and more exclusive features. About
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. About
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview
The Director of Top Client Programs (DTCP) is responsible for strategizing, leading and educating the cultivation of Top Clients and maximization of Bloomingdale's programs dedicated to top tiers. The DTCP builds a culture of top client consideration, ensuring that the highest levels of service are provided, needs are met and top clients are delighted.
A critical part of the DTCP role is to understand the landscape of top client business and experience in the Flagship, providing store partners with objective perspective and candid feedback. They are responsible for identifying the key challenges and requiring their partners to address these challenges to achieve measurable impact. The DTCP will consistently share best practices throughout the Trade Area.
Essential Functions
Strategize Loyallist, Luxe and Unlocked Evaluate the store's portfolio of top clients, measuring growth and liabilities Review top client engagement regularly with leadership team, understanding efforts and identifying next steps In partnership with leadership team, select clients to participate in Luxe tier Partner with corporate Loyalty team to maximize opportunities to delight top clients through experiences, offers, gifting, etc. Partner with business owners and special events team to proactively plan events for top clients
Develop the Leadership Team
Challenge and inspire strategic thinking that will enhance the connectivity with and cultivation of top clients, building long term/high value loyalty and growth Develop and guide the customer relationship leadership skills of store leadership Promote a culture of building relationships with clients at every level, coaching and setting the expectation of the customer as #1 priority
Drive Selling & Clienteling Ability
Drives a commitment to strong client relationships that drive incremental business, with a distorted effort in focus businesses Guides and directs to effectively execute client outreach to build loyalty to the seller and the brand Serves as a leader and expert in the integration of clienteling technology Supports the effort to coach and develop sales and service professionals who exemplify the brand in their interpersonal skills, knowledge of fashion and pop culture and can leverage these skills to sell effectively Drives Loyallist integration at every touch point. Ensures that the Loyallist program is actively leveraged as a selling tool and used to drive business and build customer loyalty. Leverages key partners, both centrally and in the Flagship, to strategize and drive Loyallist penetration (including application acquisition, proprietary card usage and 3rd party enrollments)
Qualifications And Competencies
We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply 3-5 years direct experience. Excellent communication skills - ability to identify and communicate site-specific ideas and programs. Ability to work with all levels of management. Strong interpersonal skills; good follow-up skills. Working knowledge of the physical security aspects of the job including alarms, EAS, CCTV, and lock and key. Ability to make solid business decisions, make recommendations and implement necessary changes. Highly organized and ability to adapt quickly to changing priorities. Must be a team player.
Physical Requirements
Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs.
This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesAdvertising Services Referrals increase your chances of interviewing at BoF Careers by 2x Sign in to set job alerts for “Director of Client Development” roles. Newton, MA $115,200.00-$192,000.00 1 day ago Senior Director - Consumer Sector - Quick Service Restaurant Strategy, North America Greater Boston $76,323.00-$129,548.00 13 hours ago Regional Director-BCBA $10,000 Sign On Bonus!Director - Consumer Sector - Quick Service Restaurant Strategy, North AmericaCommercial Director, Design and Development Foxborough, MA $180,000.00-$210,000.00 3 weeks ago Boston, MA $90,000.00-$130,000.00 6 hours ago Director of Sales-Personal Care-NortheastDirector of Strategic Partnerships - Collegiate Hospitality Boston, MA $130,000.00-$175,000.00 2 weeks ago Director, Client Development - Life SciencesDirector- Consumer Sector- Durables Strategy, North America Boston, MA $200,000.00-$250,000.00 15 hours ago Director of Strategic Accounts (Northeast) Waltham, MA $190,000.00-$240,000.00 15 hours ago Director of Business Development - BostonDirector, Fixed Income Product Management Boston, MA $100,000.00-$225,000.00 2 weeks ago Director, Fixed Income Product Management Boston, MA $190,000.00-$225,000.00 1 day ago Sales Director - Strategic Capital Formation Group Boston, MA $165,000.00-$204,700.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Director, Top Client Development - CHM
role at
BoF Careers 1 day ago Be among the first 25 applicants Join to apply for the
Director, Top Client Development - CHM
role at
BoF Careers Get AI-powered advice on this job and more exclusive features. About
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. About
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview
The Director of Top Client Programs (DTCP) is responsible for strategizing, leading and educating the cultivation of Top Clients and maximization of Bloomingdale's programs dedicated to top tiers. The DTCP builds a culture of top client consideration, ensuring that the highest levels of service are provided, needs are met and top clients are delighted.
A critical part of the DTCP role is to understand the landscape of top client business and experience in the Flagship, providing store partners with objective perspective and candid feedback. They are responsible for identifying the key challenges and requiring their partners to address these challenges to achieve measurable impact. The DTCP will consistently share best practices throughout the Trade Area.
Essential Functions
Strategize Loyallist, Luxe and Unlocked Evaluate the store's portfolio of top clients, measuring growth and liabilities Review top client engagement regularly with leadership team, understanding efforts and identifying next steps In partnership with leadership team, select clients to participate in Luxe tier Partner with corporate Loyalty team to maximize opportunities to delight top clients through experiences, offers, gifting, etc. Partner with business owners and special events team to proactively plan events for top clients
Develop the Leadership Team
Challenge and inspire strategic thinking that will enhance the connectivity with and cultivation of top clients, building long term/high value loyalty and growth Develop and guide the customer relationship leadership skills of store leadership Promote a culture of building relationships with clients at every level, coaching and setting the expectation of the customer as #1 priority
Drive Selling & Clienteling Ability
Drives a commitment to strong client relationships that drive incremental business, with a distorted effort in focus businesses Guides and directs to effectively execute client outreach to build loyalty to the seller and the brand Serves as a leader and expert in the integration of clienteling technology Supports the effort to coach and develop sales and service professionals who exemplify the brand in their interpersonal skills, knowledge of fashion and pop culture and can leverage these skills to sell effectively Drives Loyallist integration at every touch point. Ensures that the Loyallist program is actively leveraged as a selling tool and used to drive business and build customer loyalty. Leverages key partners, both centrally and in the Flagship, to strategize and drive Loyallist penetration (including application acquisition, proprietary card usage and 3rd party enrollments)
Qualifications And Competencies
We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply 3-5 years direct experience. Excellent communication skills - ability to identify and communicate site-specific ideas and programs. Ability to work with all levels of management. Strong interpersonal skills; good follow-up skills. Working knowledge of the physical security aspects of the job including alarms, EAS, CCTV, and lock and key. Ability to make solid business decisions, make recommendations and implement necessary changes. Highly organized and ability to adapt quickly to changing priorities. Must be a team player.
Physical Requirements
Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs.
This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesAdvertising Services Referrals increase your chances of interviewing at BoF Careers by 2x Sign in to set job alerts for “Director of Client Development” roles. Newton, MA $115,200.00-$192,000.00 1 day ago Senior Director - Consumer Sector - Quick Service Restaurant Strategy, North America Greater Boston $76,323.00-$129,548.00 13 hours ago Regional Director-BCBA $10,000 Sign On Bonus!Director - Consumer Sector - Quick Service Restaurant Strategy, North AmericaCommercial Director, Design and Development Foxborough, MA $180,000.00-$210,000.00 3 weeks ago Boston, MA $90,000.00-$130,000.00 6 hours ago Director of Sales-Personal Care-NortheastDirector of Strategic Partnerships - Collegiate Hospitality Boston, MA $130,000.00-$175,000.00 2 weeks ago Director, Client Development - Life SciencesDirector- Consumer Sector- Durables Strategy, North America Boston, MA $200,000.00-$250,000.00 15 hours ago Director of Strategic Accounts (Northeast) Waltham, MA $190,000.00-$240,000.00 15 hours ago Director of Business Development - BostonDirector, Fixed Income Product Management Boston, MA $100,000.00-$225,000.00 2 weeks ago Director, Fixed Income Product Management Boston, MA $190,000.00-$225,000.00 1 day ago Sales Director - Strategic Capital Formation Group Boston, MA $165,000.00-$204,700.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr