Klaviyo Inc.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo started with the simple idea that businesses should own their own data and use it to create better, more personalized experiences for their customers. As an Engineering Operations Manager with Klaviyo you will have the opportunity to drive the strategic evolution of engineering operations and have a direct impact in Klaviyo’s success.
You Will:
Define and implement Engineering's strategic use of Jira to enhance visibility, streamline work and improve dependency mapping across engineering teams.
Define and champion both organizational and team level metrics that empower us to make critical decisions, pivot when needed and deliver at our best.
Establish a mechanism for teams to self-assess their health building out a communication framework for leadership review.
Seek opportunities to use both AI and automation to deliver more with minimal overhead on engineering teams.
Play a key role in the quarterly and annual planning processes.
Be curious and help teams identify and implement the most valuable agile principles, tailored as needed to the teams needs. Provide the “right” amount of support with the goal of leading teams to build and maintain healthy agile habits while remaining self-organized.
Foster an environment of ownership, transparency, and accountability
You Have:
5+ years of experience with Engineering Operations, Program Management, Agile Delivery or a related field.
Deep expertise in Jira administration and design workflows for efficient collaboration.
Ability to adapt to a dynamic environment of shifting priorities, demands and timelines.
Capable of working both tactically and strategically to drive organizational change.
Excellent communication skills to effectively interact and influence at various levels of the organization.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
In order to make an application, simply read through the following job description and make sure to attach relevant documents. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $172,000 — $258,000 USD Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Noticehere and here (FR). Would you be willing to relocate if the role requires it? *
Do you currently have legal work authorization in the country where this position is based? *
Would you, now or in the future, require immigration sponsorship* for work authorization? *
*For purposes of these questions, please note that "sponsorshipfor employment visa status” means an F-1Form I-983 Training Plan endorsement, F-1 I-20 endorsement, H-1B visa petition, H-1B visa transfer, O-1 visa petition, E-3 visa petition, TN status, and 'job flexibility benefits' (also known as I-140 portability or Adjustment of Status portability). Please ask us if you are uncertain whether you may need immigrationsponsorshipor desire clarification. US Voluntary Demographic Questionnaire At Klaviyo, we strive to make the world more equitable - it's one of our core values. Klaviyos (our employees) believe that everyone deserves a fair shot at success. We strive to be a diverse company, where we seek opinions and experiences different from our own. Individuals seeking employment at Klaviyo are considered without regard to race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Please note that any information you provide in the following questions will be kept confidential, will not be associated with your application and will not impact your recruiting process. All information will be anonymized and reviewed quarterly, strictly in aggregate, to find ways to improve our recruiting processes. Self-identification is completely
voluntary . To learn more about our job applicant privacy policy, please visit our website . Gender Identity (Select one) * Man Woman Transgender Genderqueer Gender-fluid Non-binary I identify as a gender identity not listed I don't wish to answer Race/Ethnicity (Select one) * American Indian or Alaskan Native Asian Black or African American Hispanic or Latino White Native Hawaiian or Other Pacific Islander Two or more races I don't wish to answer Pronoun (Select one) * He/Him/His She/Her/Hers They/Them/Theirs He/They She/They He/She/They Other I don't wish to answer Sexual Orientation (Select one) * Straight Gay Lesbian Bi-Sexual I identify as an orientation not listed I don't wish to answer Enter the verification code sent to to confirm you are not a robot, then submit your application. Security Code *
#J-18808-Ljbffr
In order to make an application, simply read through the following job description and make sure to attach relevant documents. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $172,000 — $258,000 USD Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Noticehere and here (FR). Would you be willing to relocate if the role requires it? *
Do you currently have legal work authorization in the country where this position is based? *
Would you, now or in the future, require immigration sponsorship* for work authorization? *
*For purposes of these questions, please note that "sponsorshipfor employment visa status” means an F-1Form I-983 Training Plan endorsement, F-1 I-20 endorsement, H-1B visa petition, H-1B visa transfer, O-1 visa petition, E-3 visa petition, TN status, and 'job flexibility benefits' (also known as I-140 portability or Adjustment of Status portability). Please ask us if you are uncertain whether you may need immigrationsponsorshipor desire clarification. US Voluntary Demographic Questionnaire At Klaviyo, we strive to make the world more equitable - it's one of our core values. Klaviyos (our employees) believe that everyone deserves a fair shot at success. We strive to be a diverse company, where we seek opinions and experiences different from our own. Individuals seeking employment at Klaviyo are considered without regard to race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Please note that any information you provide in the following questions will be kept confidential, will not be associated with your application and will not impact your recruiting process. All information will be anonymized and reviewed quarterly, strictly in aggregate, to find ways to improve our recruiting processes. Self-identification is completely
voluntary . To learn more about our job applicant privacy policy, please visit our website . Gender Identity (Select one) * Man Woman Transgender Genderqueer Gender-fluid Non-binary I identify as a gender identity not listed I don't wish to answer Race/Ethnicity (Select one) * American Indian or Alaskan Native Asian Black or African American Hispanic or Latino White Native Hawaiian or Other Pacific Islander Two or more races I don't wish to answer Pronoun (Select one) * He/Him/His She/Her/Hers They/Them/Theirs He/They She/They He/She/They Other I don't wish to answer Sexual Orientation (Select one) * Straight Gay Lesbian Bi-Sexual I identify as an orientation not listed I don't wish to answer Enter the verification code sent to to confirm you are not a robot, then submit your application. Security Code *
#J-18808-Ljbffr