Hyatt
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Front Desk Supervisor
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Hyatt 2 weeks ago Be among the first 25 applicants Join to apply for the
Front Desk Supervisor
role at
Hyatt Get AI-powered advice on this job and more exclusive features. Opportunity: Front Desk Supervisor
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Your Focus
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing accounts and conducting audits. Make and confirm reservations. Promote Hersha Hospitality and brand-specific marketing programs. Greet guests immediately upon arrival; register and assign guests to hotel rooms. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Compute bills, collect payments, handle cash, and make change for guests. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management.
Your Background And Skills
Associate’s or Bachelor’s degree preferred. 1 to 3 years of related experience.
Work Environment and Context
Work schedule varies and may include working on all shifts, holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesHospitality Referrals increase your chances of interviewing at Hyatt by 2x Sign in to set job alerts for “Front Desk Supervisor” roles.Front Desk Supervisor - Courtyard Dupont Cir. DC District of Columbia, United States 5 days ago Washington, DC $63,000.00-$78,000.00 4 days ago Front Desk Supervisor - Courtyard by Marriott TysonsFront Desk Supervisor - Courtyard by Marriott TysonsFront Office Supervisor | AC Washington D.C. Capitol Hill/Navy YardFront Office Supervisor ($21/hr) - The Watermark Hotel Washington, DC $105,000.00-$140,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Front Desk Supervisor
role at
Hyatt 2 weeks ago Be among the first 25 applicants Join to apply for the
Front Desk Supervisor
role at
Hyatt Get AI-powered advice on this job and more exclusive features. Opportunity: Front Desk Supervisor
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Your Focus
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing accounts and conducting audits. Make and confirm reservations. Promote Hersha Hospitality and brand-specific marketing programs. Greet guests immediately upon arrival; register and assign guests to hotel rooms. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Compute bills, collect payments, handle cash, and make change for guests. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management.
Your Background And Skills
Associate’s or Bachelor’s degree preferred. 1 to 3 years of related experience.
Work Environment and Context
Work schedule varies and may include working on all shifts, holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesHospitality Referrals increase your chances of interviewing at Hyatt by 2x Sign in to set job alerts for “Front Desk Supervisor” roles.Front Desk Supervisor - Courtyard Dupont Cir. DC District of Columbia, United States 5 days ago Washington, DC $63,000.00-$78,000.00 4 days ago Front Desk Supervisor - Courtyard by Marriott TysonsFront Desk Supervisor - Courtyard by Marriott TysonsFront Office Supervisor | AC Washington D.C. Capitol Hill/Navy YardFront Office Supervisor ($21/hr) - The Watermark Hotel Washington, DC $105,000.00-$140,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr