Delta Air Lines
Delta is on a journey to become a world-class retailer, redefining how we sell and service our products to elevate the customer experience. As part of this journey, the Enterprise Solutions (ES) team is enhancing the way customers modify their flight itineraries - an effort critical to offering seamless, personalized service across every touchpoint.We’re looking for a Senior Product Manager to lead the modernization of our Reshop capabilities - the system processes customers and RES specialists use to change flights. This role will own the strategy and execution of technology roadmaps that align with Delta’s broader retailing goals and flight offer strategies.The ideal candidate brings a systems-thinking mindset and thrives in navigating complex, cross-functional environments. They’ll own the full product lifecycle - from vision to delivery - and lead the development of scalable, integrated solutions that power DL’s end-to-end Reshop capabilities.Responsibilities
Serve as Product Owner for Agile development teams. Define and drive the vision for Delta’s Reshop capabilities and maintain a clear, actionable product roadmap. Translate complex business needs into technical requirements and prioritize work based on business value, technical feasibility, and delivery timelines. Partner closely with internal and external stakeholders, including vendors like Google ITA, to ensure smooth execution across systems and channels. Work cross-functionally to align backend capabilities with customer-facing experiences, ensuring consistency across Delta’s digital and agent-assisted channels. Collaborate with related product teams to identify and manage dependencies, drive cohesion, and promote scalable system design. Engage deeply with engineering teams to ensure solutions are technically sound and aligned with business goals. Represent Delta’s interests in internal forums and external industry conversations, including IATA and ATPCO, when relevant.
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Serve as Product Owner for Agile development teams. Define and drive the vision for Delta’s Reshop capabilities and maintain a clear, actionable product roadmap. Translate complex business needs into technical requirements and prioritize work based on business value, technical feasibility, and delivery timelines. Partner closely with internal and external stakeholders, including vendors like Google ITA, to ensure smooth execution across systems and channels. Work cross-functionally to align backend capabilities with customer-facing experiences, ensuring consistency across Delta’s digital and agent-assisted channels. Collaborate with related product teams to identify and manage dependencies, drive cohesion, and promote scalable system design. Engage deeply with engineering teams to ensure solutions are technically sound and aligned with business goals. Represent Delta’s interests in internal forums and external industry conversations, including IATA and ATPCO, when relevant.
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