Alloy
About Alloy.ai
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’re tackling a real and complex problem for them—managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards, and labor-intensive manual processes. Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies, and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds. About The Role We are growing our Client Solutions team to support and expand Alloy’s SMB and Mid-Market customer segment—our fastest-growing revenue stream. We’re hiring for roles from individual contributors to Team Manager to help scale this critical practice. At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product’s performance and our own potential. Every part of the organization works toward this objective, and Client Solutions takes the lead. As a member of this team, you’ll manage a portfolio of 15–30 SMB/MM accounts, ensuring customers are successfully onboarded, adopting Alloy broadly across their organizations, renewing, and ultimately growing with us. These customers include large corporations and fast-growing DTC brands, and you’ll work with stakeholders from day-to-day users to VP and C-level executives. At the same time, you will be at the heart of scaling our Client Solutions practice. You’ll manage by user data, look to drive efficiencies through developing repeatable customer trainings and playbooks, and partner with cross-functional teams to scale all of our processes. The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy’s product roadmap, value statement, and market positioning. About You You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge. You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities. You have an innate drive to be successful. You want to take initiative, tackle new obstacles, and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company’s strategy. You don’t shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals. When you know a better way, you voice your opinion. You are naturally drawn to analytical work but also think strategically and foster relationships. You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value. You love developing processes and playbooks that not only scale operations but drive additional value. You think big and want to change the way an entire industry operates. What You'll Do Manage a portfolio of 15–30 SMB/Mid-Market customers
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Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’re tackling a real and complex problem for them—managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards, and labor-intensive manual processes. Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies, and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds. About The Role We are growing our Client Solutions team to support and expand Alloy’s SMB and Mid-Market customer segment—our fastest-growing revenue stream. We’re hiring for roles from individual contributors to Team Manager to help scale this critical practice. At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product’s performance and our own potential. Every part of the organization works toward this objective, and Client Solutions takes the lead. As a member of this team, you’ll manage a portfolio of 15–30 SMB/MM accounts, ensuring customers are successfully onboarded, adopting Alloy broadly across their organizations, renewing, and ultimately growing with us. These customers include large corporations and fast-growing DTC brands, and you’ll work with stakeholders from day-to-day users to VP and C-level executives. At the same time, you will be at the heart of scaling our Client Solutions practice. You’ll manage by user data, look to drive efficiencies through developing repeatable customer trainings and playbooks, and partner with cross-functional teams to scale all of our processes. The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy’s product roadmap, value statement, and market positioning. About You You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge. You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities. You have an innate drive to be successful. You want to take initiative, tackle new obstacles, and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company’s strategy. You don’t shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals. When you know a better way, you voice your opinion. You are naturally drawn to analytical work but also think strategically and foster relationships. You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value. You love developing processes and playbooks that not only scale operations but drive additional value. You think big and want to change the way an entire industry operates. What You'll Do Manage a portfolio of 15–30 SMB/Mid-Market customers
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