TransUnion
Senior Advisor, Product Management, Voice Services
TransUnion, White Plains, New York, United States, 10603
TransUnion's Job Applicant Privacy Notice
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products, cutting-edge technology, and in an environment that values and supports continued development. What You'll Bring:
Proficiency with Java, Unix, SQL, and R. Experience with SOAP, REST, API, XML, and Web-Services. Well-versed in Agile methodologies. Familiar with the Software Development Life Cycle, including requirements and testing. Exposure to Automation Development. Prior experience supporting Customer Integration. Expertise in Performance and Scalability optimization. Data analysis skills and exposure. Impact You'll Make: The Senior Manager is responsible for Product Management of the primary TransUnion Voice Product that streamlines and automates the end-to-end ordering process for Number Porting, Directory Listings, and all related ancillary processes. This role will partner and collaborate with stakeholders across TransUnion engineering teams, internal teams, customers, and prospective customers. The Product Manager will have the opportunity to lead system design that automates Number Port Orders and enhances systems associated with Number Porting and Directory Listing LSRs, in addition to related ancillary processes. Formulate plans for new products and product improvements to enhance customer experience and increase revenue. Manage a product roadmap, including feature enhancements and customer requirements from concept to deployment, as well as managing priorities and customer expectations. Support sales through marketing materials, product documentation, customer-facing reviews, demos, budgetary and contractual pricing, contract review, and ongoing support. Communicate product benefits to internal stakeholders such as marketing, product support, and account managers. Understand customer business problems and identify solutions to translate needs into product requirements. Recognize potential technical issues with the product and collaborate with support teams to resolve them. Collaborate across functional support teams including sales, marketing, BPO, product support, and customer support. Lead development teams to create and deploy products/solutions successfully into production. The application window for this job posting is estimated to close on May 1, 2025. Job postings may be removed early or extended based on business needs or applicant volume. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including various Fair Chance Ordinances. Adherence to company policies, sound judgment, trustworthiness, safety practices, respectful communication, and safeguarding confidential information are essential expectations for this position. Benefits: TransUnion offers flexible benefits, including time off, paid holidays, health plans, mental health support, disability benefits, parental leave, adoption assistance, fertility coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, employee stock purchase, 401(k) with employer match, and Employee Resource Groups. Coverage for eligible dependents is available on select plans. We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, marital status, citizenship, sexual orientation, gender identity, or other protected characteristics. Pay Scale Information: The U.S. base salary range for this position is $126,700 - $190,000 annually. Actual compensation depends on education, experience, skills, location, responsibilities, and market factors. Non-sales roles may be eligible for bonuses, long-term incentives, and other compensation as per company plans. TransUnion's Internal Job Title: Sr Advisor, Product Management
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Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products, cutting-edge technology, and in an environment that values and supports continued development. What You'll Bring:
Proficiency with Java, Unix, SQL, and R. Experience with SOAP, REST, API, XML, and Web-Services. Well-versed in Agile methodologies. Familiar with the Software Development Life Cycle, including requirements and testing. Exposure to Automation Development. Prior experience supporting Customer Integration. Expertise in Performance and Scalability optimization. Data analysis skills and exposure. Impact You'll Make: The Senior Manager is responsible for Product Management of the primary TransUnion Voice Product that streamlines and automates the end-to-end ordering process for Number Porting, Directory Listings, and all related ancillary processes. This role will partner and collaborate with stakeholders across TransUnion engineering teams, internal teams, customers, and prospective customers. The Product Manager will have the opportunity to lead system design that automates Number Port Orders and enhances systems associated with Number Porting and Directory Listing LSRs, in addition to related ancillary processes. Formulate plans for new products and product improvements to enhance customer experience and increase revenue. Manage a product roadmap, including feature enhancements and customer requirements from concept to deployment, as well as managing priorities and customer expectations. Support sales through marketing materials, product documentation, customer-facing reviews, demos, budgetary and contractual pricing, contract review, and ongoing support. Communicate product benefits to internal stakeholders such as marketing, product support, and account managers. Understand customer business problems and identify solutions to translate needs into product requirements. Recognize potential technical issues with the product and collaborate with support teams to resolve them. Collaborate across functional support teams including sales, marketing, BPO, product support, and customer support. Lead development teams to create and deploy products/solutions successfully into production. The application window for this job posting is estimated to close on May 1, 2025. Job postings may be removed early or extended based on business needs or applicant volume. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including various Fair Chance Ordinances. Adherence to company policies, sound judgment, trustworthiness, safety practices, respectful communication, and safeguarding confidential information are essential expectations for this position. Benefits: TransUnion offers flexible benefits, including time off, paid holidays, health plans, mental health support, disability benefits, parental leave, adoption assistance, fertility coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, employee stock purchase, 401(k) with employer match, and Employee Resource Groups. Coverage for eligible dependents is available on select plans. We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, marital status, citizenship, sexual orientation, gender identity, or other protected characteristics. Pay Scale Information: The U.S. base salary range for this position is $126,700 - $190,000 annually. Actual compensation depends on education, experience, skills, location, responsibilities, and market factors. Non-sales roles may be eligible for bonuses, long-term incentives, and other compensation as per company plans. TransUnion's Internal Job Title: Sr Advisor, Product Management
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